Nicky Bleiel is an STC Senior Member with 17 years of experience in technical communication; writing and developing information for software products in the documentation, media, industrial automation, simulation, and pharmaceutical industries. A popular conference speaker, she has presented talks at the STC Summit, WritersUA, tcworld, CIDM, and LavaCon on many topics, including embedded help, tools and technologies, user assistance design, single sourcing, wikis, social media, agile, and convergence technical communication.