Cynthia Pao

For your dedicated service to STC at all levels and for advancing the technical communication profession by bringing the academic and industry communities together to motivate and engage their members.

Cynthia (Cindy) Pao is a technical documentation specialist and the chair of the Key Charity Committee at Key Energy Services. Cindy works in the small communications department delivering information to more than 8,000 employees.

Cindy received a BA in English from the University of Minnesota and has been involved in technical communication for more than 15 years. She has designed and produced online help systems, user guides, job aids, safety alerts, release notes, policy and procedure manuals, and intranet websites. Cindy wrote “Integrate Yourself” for Intercom and she has written numerous articles for the STC Houston and IDL SIG newsletters.

Cindy’s involvement with STC is ubiquitous: president of the Houston Chapter, co-manager of the Instructional Design & Learning SIG, member of the Academic SIG nominating committee, member of the Community Affairs Committee, chair of the Distinguished Community Service Award committee, and helper on the Body of Knowledge project. As a member of the Community Affairs Committee, Cindy is responsible for keeping the Leadership Resources webpage up-to-date and planning/ running the leadership webinars. Last year, Cindy led the effort to review and update the STC Community Handbook.

In her local STC community, Cindy has served in almost every leadership role, from president and administrative council member to the chair of many important committees, such as competitions and volunteer recognition. Cindy received a Director’s Award in 2005, the Distinguished Chapter Service Award in 2008, and the Distinguished SIG Service Award in 2011.