PPT Slide

• Fred is a big hit with our customers. He simplifies the work of end users and makes it easier for administrators to guide them.

• From a design standpoint, though, Fred is scaffolding on top of a complex product that makes it easier to use.

• The greater challenge, and the one we’re tackling in Phase Two, is to make the product easy to use in the first place.

Coda: Introducing Performance- Centered Design (PCD)

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