Conference Session Materials

47th Conference

This page contains links to materials provided by the conference presenters. The files are organized by the author's last name and Session ID.

Files may appear in one of the following formats: Adobe Acrobat (.pdf), Microsoft Word (.doc), Microsoft PowerPoint (.ppt), rich text format (.rtf), or Zip (.zip).

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Author(s)

Session

File/Link

Adams, Linda

ID 8L

Renaissance Communicators

Ainbinder, Rob

TT 10X

Dynamic Publishing: A Real World Case Study

Bailey, Elizabeth

TT 7O

Notes as a Document Repository

Balch, Kim
Sauerwald, Deb

TR 7L

Usability Testing: Oh, The Things That We've Learned...

Balisi, Erik R.

TT 7O

Case Study: Improving Navigation of a Document Library

Barnum, Carol

TR 50

A Usability Toolkit: What You Need to Know to Do Usability Testing (file not in STC archives)
(Updated 6/12/00)

Overview

Toolkit

Barnum, Carol
Harner, Sandi
Teich, Thea

MG 11F

Look Before You Leap: Marketing Communications Strategies for Practioners and Educators

Bennett, Scott

TT 3AA

Tools for Translation Presentation

Tools for Translation Handout

Bennion, Lindsay

 

Adding Value within a Company through Knowledge Management Skills

Bennion, Lindsay
Fisher, Lori
Kowalski, Lee Anne
See, Ed

MG 7H

User Experience Designers: Roles and Skills

Transforming Our Roles: From Writers of Manuals to Designers of the User Experience

Transforming Our Roles from Writers to Designers: A Manager's Perspective

Berger, Paula

 

First-Time Speaker's Session

Berger, Paula

ET 2D

25 Tips for Trainers

Bunch, Karen
Johnson, Sarah
Rosner, Melaina

WE 8G

Customized Training Materials to Match the Job: A Building Block Approach (Introduction)

Customized Training Materials to Match the Job: A Building Block Approach (Presentation)

Broyles, Marianne A.
Thurman, Shannon
Weathington, Tom
Young, Necie Elizabeth

ID 2K

e. e. cummings vs. Shakespeare: An Unlikely Literary Comparison of Documentation Styles in Corporate Organizations

Carver, Sara
Larcom, Jessica
Starr, Michael

TT 4Y

Web Development 101

Celoria, Amey Lynne

TT 11P

The Next Step

Cohen, Gerald

WE 8X

The Road Map: A New Technology in Technical Communication

Collins, William L.

WE 5T

How to Edit an Index: A Workshop

Collins, William L.

WE 8X

Rediscovering the Technology of English: A Progression Discussion

Cook, Karie
Pappas, Lisa

TT 3W

XML: Determining the Readiness of Your Enterprise Information

Cook, Karie
Pappas, Lisa

TT 10R

XHTML: The Parsable Mosaic
(Updated 7/24/00)

Dayton, David

TR 2L

Activity Theory: A Versatile Framework for Workplace Research

DeGraw, Yvonne

MG 3B

No-Painful-Surprises Accounting for Independent Contractors

DeGraw, Yvonne

WE 9CC

Writing Tutorials that Teach

Dick, David

 

Standards and Strategie for Usability: Framework for Integrating Usability into the Product Life Cycle

Dykstra, Peter
McCarthy, Denis M.
Rupel, Roberta
Watson, Frank

MG 9R

Documentation Process: Case Studies

Earley, Jim

MG 8R

Managing Modular Documentation

Edgerton, Rebecca
Nicholson, Jill

WE 3M
WE 7M

The "How To" of "How To's": Writing Procedures Like a Pro

Fenrich, Peter

ET 8D

Designing Effective User Interfaces for Computer-Based Training Programs

Fink, Jennifer
Hansen, Heidi
Square, Jennifer

MG 10H

Trends in Technical Communication: Specialized Roles

Ford, Donna

ID 11B

Navigation by Design

Fredrickson, Lola
Jones, Sheila
Rosenbaum, Stephanie

MG 3D

Are You Ready to Grow Your Business?

Fredrickson, Lola
Roberts, Kay

MG 9M

Making a System Implementation Successful: A New Performance Approach

Gasser, Carol
Giordano, Jennifer
Wiedemer, Mary

MG 7E

Bridging the Gap: Improving Communication with SMEs

Tips and Tricks for Improving Communication with SMEs

References and Suggested Reading

Gelb, Janice

WE 6M

Establishing an Editorial Forum

Grice, Roger
Lutzky, Ray
Ridgeway, Lenore

TR 6N

Testing the Impack of Style, Quality, and Graphics on Web site Effectiveness

Gwynn, Karen
Wolfe, Karen

TT 10L

Using Lotus Notes to Automate the Content Development Process

Demonstration Script

Hackos, JoAnn
Murr, De

MG 5K
MG 6J

Strategic Planning

Hertz, Gevene

MG 7Y
MG 8Z

Technical Writing in Denmark

Hoffbauer, Mindy

MG 7M

Combating Isolation as a Self-Employed Technical Communicator

Holloway, Cindy
Lawrence, Andrea
Paskert, Bill
Voss, Dan
Wiese, W.C.

MG 2J

Integrated Strategic Communication: More than the Sum of its Parts (Agenda)

Lockheed Martin Missiles and Fire Control - Orlando (Overview)

Integrated Strategic Communication - Where it Began

Missiles and Fire Control Strategic Communications Planning Process

Integrated Strategic Communication - Program Support

Integrated Strategic Communication - Proposal Support

External Integrated Strategic Communication

Houser, Rob

WE 4F

Planning a User Site Visit

Jackson, Ken

TT 7P

Color in Technical Documents
(Updated 6/6/00)

Johnson, B. J.
Link, Denise

WE 5G

Creating Modular Documentation
(Updated 6/12/00)

Johnson, Melanie

WE 6F

A Case Study in Modular Documentation

Jong, Steven

WE 5S

The Best Practices Make the Best Quality

Katz-Haas, Raissa

TR 11A

Usability Case Study: Facilitating Web-based Information Retrieval

Kipnes-Bailen, Lori
Watson, Frank

MG 7I

Selling the Renaissance Communicator

Kipnes-Bailen, Lori

TR 3N

Design Surveys to Extract Usability Information from Technical Support Calls

Usability Survey Report

Kistler-Robinson, Judy K.
Scobba, Tracy L.

ET 8I

From College to Career: Making the Leap with Confidence

Knerr, Diane M.
McGuire, Brenda A.
Starr, Michael E.

TT 6R

Digital Imaging: From Cameras to Cropping

Laurent, J. Suzanne

MG 5H

Achieving It All!

Laurent, J. Suzanne

MG 10W

Presenting Like a Pro!

Lavallee, Nancy C.
Luttrell, Carol
Schaefer, Anne E.

MG 6T

Approaches to International Project Management

Le Vie, Donn

 

Data Mining, eCommerce, Fraud Detection, and Technical Communications

Le Vie, Donn

 

Using JavaScript to Develop Interactive Self-Assessments

Le Vie, Donn

 

Writing eCommerce Proposals that Win New Business

Le Vie, Donn

TT 7J

Understanding Data Flow Diagrams

Li, Hongying (Lisa)
Liu, Prof. Yuzeng
Morgan, Theresa M.

MG 2CC

A World View of Good Technical Publications

Malcolm, Andrew

MG 4M

Two Minutes to Better Communication: Accuracy

Malcolm, Andrew

MG 9AA

Deafness, an Introduction

Marquart, Keith

MG 8R

Taming the Time Goblins: Chart Your Course--Arive on Time and on Budget

Massa, Jack

TT 3S

Multimedia: Taking the Plunge

Matlas, Lisa
Quesenbery, Whitney

ID 3CC

Creating Deloitte Consulting Connections
(Updated 6/12/00)

McCarthy, Dennis M.

 

The New Reality: The Need for Self-Directed Teams

McGuire, Margaret

 

Creating and Maintaining a Style Guide for Your Knowledge Base

Morgan, Terri

MG 2CC

A World View of Good Technical Publications: Perspective on China

Murphy, Debra
Traut, Terence R.

MG 10M

Enhancing Team Performance: Using Social Styles to Improve Communication

Murphy, Stephen D.

TT 9T

Single-Sourcing with Conditional Text

Analyzing the Books

Changing the Name of a Condition Tag

Conditional Text Project Checklist

File Structure: Before and After

Murphy, Stephen W.
Moran, Mary P.
Von Haas, Elaina

MG 2U

Zero to Sixty in Four Weeks: Bringing Your New Hire Up to Speed

Murr, De

MG 4R

Working with Difficult People
(Updated 6/12/00)

Napolitano, John J.
Smith, Cindy

TT 4Q

Macromedia Flash and Director Tutorials and Demonstrations: Project Flow, Tools, and Tips

Napolitano, John J.
Smith, Cindy

TT 9W

Web Design - Issues to Consider

Nelson, Heather

TT 7O

Developing Help for Notes Applications

O'Keefe, Sarah

MG 6O

The Business Case for Single Sourcing

O'Keefe, Sarah

TT 3O

The New Economics of Self-Publishing

Partridge, S. Kurt
Spellman, Cynthia

MG 10N

Quality Assurance You Can Do Yourself

Writer's Tabulation Form

Documentation Inspection Form

ES700 FRU Servicing Guide Usability Test Results

Example

Quesenbery, Whitney

TR 10G

Implementing a New User-Centered Design Process

The LUCID Framework

Quesenbery, Whitney

TT 7O

Using Notes as a Team Collaboration Space

Rio, Mary
Stark, Mary Jo

TR 7L

Baby Steps Can Lead to Giant Leaps in the Way Your Organization Approaches Usability

Baby Steps Can Lead to Giant Leaps: Resources

Robbins, David
Shelton, S. Martin
Van Erem, Donald

TT 7A

Digital Video in Technical Communication

Rosiak, Shelby L.

MG 9I

Online Portfolios: Marketing Yourself in the Electronic Age

Shuman, Ceil

WE 10U

Documenting the Big Database Program

Smith, Rebecca Mumaw

TT 9W

Online Information Development: How to Keep it Clear

Stolgitis, William

 

STC 2000 Leadership Day

Tannenbaum, Laurie S.

MG 9Q

The New Office: Essentials of Telecommuting

Taylor, Cheri

ID 2B

Information Design for Beginners

Thurman, Shannon
Weathington, Tom

 

On Building a Community or How Not to Offend Users with a Standards Web Site

van der Meij, Hans

ID 6D

Preventing or Overcoming Split-Attention (and Other User) Problems

van der Meij, Hans

TR 11E

Designs for Screen Captures

Voss, Dan

MG 9AA

The Ethics of Special Needs: It's a Matter of Fairness

Watson, Frank

TT 8T

Designing a Supplementary Online Help System Using HTML

Yoshida, Kathleen

ID 10A

Avoiding Typeface Terrors

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