This page contains links to materials provided by the conference presenters. The files are organized by the author's last name and Session ID.
Files may appear in one of the following formats: Adobe Acrobat (.pdf), Microsoft Word (.doc), Microsoft PowerPoint (.ppt), rich text format (.rtf), or Zip (.zip).
No. of records submitted: 188
| Speaker Name | Session ID | Handout Title | File Size (KB) |
|
Albers,
Michael
|
UID 8P
|
Design Considerations for Complex Problem-Solving
(.ppt) | 323.5 |
|
Ames,
Andrea
|
PD 4G
|
The Changing Role of the Technical Communicator: Moving from Technical Communication to Product Design
(.pdf) | 203.2 |
|
Ames,
Andrea
|
UID 3B
|
Just What They Need, Just When They Need It: An Introduction to Embedded Assistance
(.pdf) | 306.5 |
|
Ames,
Andrea
|
UID 8C
|
Communicating Effectively with Interaction
(.pdf) | 165.4 |
|
Babcock,
Liz
|
PD7Q
|
Gaining Surprising Insights from Motivation or Aptitude Testing
(.ppt) | 3,973.0 |
|
Bachmann,
Karen
|
UID 7G
|
Creating Effective User Surveys
(.pdf) | 1,117.2 |
|
Bailey,
Elizabeth
|
MG 9S
|
Managing the Monster or the Zoo
(.pdf) | 46.3 |
|
Bailie,
Rahel
|
PD7Q
|
PersonalityConflicts-UnderstandingWorkplaceDynamics
(.pdf) | 32.4 |
|
Bailie,
Rahel
|
PD7Q
|
Happiness Is A Good Fit
(.pdf) | 50.8 |
|
Baker Weidner,
Heather
|
WE 2I
|
Step by Step - Writing Effective Procedures
(.pdf) | 35.6 |
|
Barker,
Thomas
|
PD5I
|
Resources for firing clients
(.doc) | 27.0 |
|
Barnum,
Carol
|
UID7E
|
How Many Users Does It Take for Web Testing?
(.pdf) | 56.6 |
|
Beal Welch,
Erin
|
TT 11K
|
Presentation Notes and WebWorks Information
(.pdf) | 22.4 |
|
Beal Welch,
Erin
|
TT 11K
|
Presentation slides
(.ppt) | 140.5 |
|
Beard,
Lori
|
MG 4L
|
Six Sigma and Tech Writers Handout
(.pdf) | 19.8 |
|
Beard,
Lori
|
MG 4L
|
STC Presentation Six Sigma
(.ppt) | 162.5 |
|
Becker,
Susan C.
|
PD 7J
|
Developing Your Own Professional Web Site
(.pdf) | 81.7 |
|
Bell,
Mark
|
WE 9Q
|
Participant Handouts
(.pdf) | 181.5 |
|
Bell,
Mark
|
WE 9Q
|
Presentation
(.pdf) | 501.3 |
|
Beren,
Wendy
|
TT 2M
|
WebWorks Publisher V7
(.pdf) | 205.1 |
|
Bergen,
Karen
|
UID 9C
|
Start Working for Your Users
(.pdf) | 786.8 |
|
Bille,
Constance
|
PD 2G
|
Transitioning from Technical Writing to Instructional Design
(.doc) | 163.0 |
|
Bille,
Constance
|
TE 7B
|
Consulting Skills for Instructional Designers
(.ppt) | 41.0 |
|
Bommarito,
Julie
|
PD 3J
|
Changing Careers in Technical Communication
(.doc) | 53.5 |
|
Bommarito,
Julie
|
TT 7U
|
Dating Mining with SQL slides
(.ppt) | 81.0 |
|
Bommarito,
Julie
|
TT 7U
|
Data Mining with SQL worksheet
(.doc) | 25.0 |
|
Bracey,
Rhonda
|
TE 6T
|
Training 101 (presentation)
(.pdf) | 184.5 |
|
Bracey,
Rhonda
|
TE 6T
|
Training 101 (checklists)
(.pdf) | 286.8 |
|
Bridges,
Don
|
TT 7T
|
Planning a Large Scale Conversion Project
(.ppt) | 91.5 |
|
Cielinski Kessler,
Audrey
|
WE 21
|
Creating a Document Style and Formatting Guide for Non-Policy and Procedure Writers
(.pdf) | 13.6 |
|
Collins,
William
|
WE 7R
|
Frequently Asked Questions About Indexing
(.doc) | 88.5 |
|
Corbin,
Michelle
|
WE 3S
|
Technical Editing as Quality Assurance: Adding Value to Content
(.pdf) | 49.0 |
|
Davis,
Marjorie T.
|
TE 5T
|
Advantages of Internships for Students and Employers
(.ppt) | 186.0 |
|
Dayton,
David
|
WE 6E
|
On-Screen Editing Options in Word, Frame & HTML
(.pdf) | 670.6 |
|
Dayton,
David
|
WE 6E
|
On-Screen Editing Options in Word, Frame & HTML
(.ppt) | 241.5 |
|
Devine,
Marie
|
WE 10J
|
Selling Single Sourcing
(.ppt) | 521.5 |
|
Documentation and Process Management,
EarthLink, Inc.
|
UID 3I
|
Setting Visual Standards With a Diagram Style Guide
(.ppt) | 1,627.5 |
|
Dragga,
Sam (and Dan Voss)
|
WE 10R
|
Sweetening “Cruel Pies” with a Dose of Humanity: Adding the Human Element to Technical Illustrations that Depict Grim Statistics (Workshop Instructions)
(.doc) | 20.5 |
|
Dragga,
Sam (and Dan Voss)
|
WE 10R
|
Sweetening “Cruel Pies” with a Dose of Humanity: Adding the Human Element to Technical Illustrations that Depict Grim Statistics (Workshop Description)
(.doc) | 28.5 |
|
Dragga,
Sam (and Dan Voss)
|
WE 10R
|
Sweetening “Cruel Pies” with a Dose of Humanity: Adding the Human Element to Technical Illustrations that Depict Grim Statistics (Presentation)
(.pdf) | 583.9 |
|
Edgerton,
Rebecca
|
UID10A
|
Introduction to Business Process Reengineering and Its Common Tools (Use Cases and Modeling)
(.pdf) | 456.7 |
|
Edgerton,
Rebecca
|
WE 2Q
|
The Editing Workout: Trimming, Toning, and Tweaking
(.pdf) | 1,043.2 |
|
Edgerton,
Rebecca
|
WE 2Q
|
"The Editing Workout" Slides--full handout to be posted after the conference
(.pdf) | 345.6 |
|
Ellison,
Matthew
|
TT 5L
|
Working with Cascading Style Sheets
(.pdf) | 291.1 |
|
Ellison,
Matthew
|
UID 4C
|
Designing Help for Web Applications
(.pdf) | 656.0 |
|
Evans,
Conni
|
PD7Q
|
Happiness is a Good Fit - Getting the Perfect Fit
(.ppt) | 153.5 |
|
Firestone,
Elaine
|
WE 6O
|
Scientific Writing and Editing: Problems, Pitfalls, and Pratfalls
(.pdf) | 383.9 |
|
Flanders,
Melanie G.
|
PD 7O
|
Should You Incorporate? (Resources)
(.pdf) | 35.3 |
|
Flanders,
Melanie G.
|
PD 7O
|
Should You Incorporate? (Presentation)
(.pdf) | 645.9 |
|
Flanders,
Melanie G.
|
TT 11B
|
Creating Plug-and-Go Documentation with FrameMaker 6.0
(.ppt) | 63.0 |
|
Flanders,
Melanie G.
|
TT 11B
|
Creating Plug-and-Go Documentation with FrameMaker 6.0
(.ppt) | 63.0 |
|
Fleischer,
Silke
|
UID 5J
|
Intranets That Save Money
(.pdf) | 1,469.5 |
|
Florzak,
Douglas
|
PD 6G
|
Are You Ready to E-lance?
(.pdf) | 1,241.1 |
|
Florzak,
Douglas
|
TT 11J
|
Publishing with Print on Demand
(.pdf) | 1,264.1 |
|
Gallagher,
Linda
|
PD 5I
|
Getting Started as an Independent Technical Communcator
(.pdf) | 95.0 |
|
Gallagher,
Linda
|
TT 10B
|
Three Ways to Reuse Text in FrameMaker
(.pdf) | 174.5 |
|
Gartner,
Bill
|
TT 7d
|
Overthrowing the Frames That Bind Us: Our XML Journey
(.ppt) | 708.0 |
|
Gordon,
Manuel
|
TT 11F
|
Generating Reference Documentation for APIs and SDKs: handout
(.doc) | 133.5 |
|
Gordon,
Manuel
|
TT 11F
|
Generating Reference Documentation for APIs and SDKs: slides
(.ppt) | 838.0 |
|
Green,
Jim
|
MG 11M
|
XML and Single Source Publishing
(.ppt) | 2,387.5 |
|
Hall,
Rebecca
|
PD 5I
|
Creating and Using Your Porfolio Effectively
(.pdf) | 36.5 |
|
Hamer,
Emma
|
PD7Q
|
Creating High Functioning Teams
(.ppt) | 48.0 |
|
Hanig,
Walter
|
PD 2P
|
What, Me Manager?
(.pdf) | 335.3 |
|
Hansen,
Heidi
|
PD 7S
|
IdeaWatch: A New Technique for Professional Development
(.ppt) | 226.5 |
|
Hart,
Hillary
|
WE 5S
|
Science,Intellectual Property, and the Web
(.ppt) | 172.5 |
|
Hayhoe,
George
|
TT 2V
|
From Desktop to Palmtop Slides
(.pdf) | 45.6 |
|
Hayhoe,
George
|
TT 2V
|
From Desktop to Palmtop Checklists
(.pdf) | 9.3 |
|
Heximer,
Erin
|
UID 9K
|
Improving Documentation Through Customer Feedback: A Case Study (presentation)
(.ppt) | 123.5 |
|
Heximer,
Erin
|
UID 9K
|
Improving Documentation Through Customer Feedback: A Case Study (paper)
(.doc) | 56.0 |
|
Heximer,
Erin
|
UID 9K
|
Improving Documentation Through Customer Feedback: A Case Study (presentation)
(.prz) | 355.3 |
|
Hinderer Sova,
Deborah
|
UID 6K
|
Winning with Rapid Development
(.pdf) | 984.5 |
|
Holland,
MT
|
WE 4P
|
presentation: The Knowledge Editor
(.pdf) | 147.5 |
|
Houchin,
Dani
|
UID 9H
|
Sample Solution Scenario
(.doc) | 29.0 |
|
Houchin,
Dani
|
UID 9H
|
Sample Screen Shots From Embedded Help
(.doc) | 189.0 |
|
Houchin,
Dani
|
UID 9H
|
Sample Pages From Strategy
(.doc) | 203.0 |
|
Houchin,
Dani
|
UID 9H
|
Sample Pages From Welcome Guide
(.doc) | 258.0 |
|
Houchin,
Dani
|
UID 9H
|
Sample Pages From Training
(.ppt) | 195.5 |
|
Houchin,
Dani
|
UID 9H
|
Sample Pages From Step-By-Step Guide
(.doc) | 223.5 |
|
Houchin,
Dani
|
UID 9H
|
Sample Pages From Reports Guide
(.doc) | 243.5 |
|
Houchin,
Dani
|
UID 9H
|
Supporting Online Users: A Case Study
(.ppt) | 138.0 |
|
Huettner,
Brenda
|
TT 7Y
|
Do You Need a HAT or WAT?
(.pdf) | 32.0 |
|
Jackson,
Ken
|
TT 9B
|
Introduction to the Voice Web Slides
(.pdf) | 224.5 |
|
Jensen,
Eric
|
UID10I
|
Presentation Slides
(.pdf) | 629.9 |
|
Jensen,
Eric
|
UID10I
|
Session Handouts
(.pdf) | 15.8 |
|
Johnson,
Maria
|
MG 4K
|
Core Tools for Managing a Documentation Group
(.ppt) | 584.5 |
|
Johnson,
Maria
|
MG11T
|
Managing through Explosive Growth and Constant Change
(.ppt) | 608.5 |
|
Juillet,
Christopher
|
MG 6J
|
CyberLaw and You:What New Media Communicators Must Know
(.pdf) | 55.9 |
|
Juillet,
Christopher
|
PD 3M
|
Setting Consulting Rates
(.pdf) | 236.1 |
|
Juillet,
Christopher
|
PD 5I
|
Setting Consulting Rates
(.pdf) | 236.1 |
|
Kauffman,
Ben
|
TT 10N
|
Adding Video to Your Documentation
(.pdf) | 759.6 |
|
Kauffman,
Ben
|
WE 6B
|
Minimalism
(.pdf) | 29.3 |
|
Kelly,
Stacia
|
WE 5N
|
Executive Summaries - Summary
(.doc) | 49.5 |
|
Kelly,
Stacia
|
WE 5N
|
Creating Persuasive Executive Summaries
(.ppt) | 502.0 |
|
Kelly,
Stacia
|
WE 5N
|
Executive Summary Checklist
(.doc) | 31.0 |
|
Kennedy,
Robert
|
WE 10J
|
Evaluating Single Sourcing
(.ppt) | 259.0 |
|
Krupp,
Marguerite
|
PD 11P
|
Once Upon a Time...
(.ppt) | 3,302.5 |
|
Landes,
Cheryl
|
Lunch
|
Information for Indexers
(.pdf) | 447.4 |
|
Landes,
Cheryl
|
TE 7B
|
Instructional Design from a Student's Perspective
(.pdf) | 86.2 |
|
Lange,
Penny
|
PD 8B
|
Reinventing Yourself as a Marcom Writer
(.pdf) | 21.9 |
|
Latham,
Don
|
TE 5M
|
Facilitating Interactivity in an Online Technical Communication Course
(.ppt) | 71.0 |
|
Levitch,
Sharon
|
WE 2R
|
Techniques for Producing Clear and Concise Documents
(.pdf) | 160.2 |
|
Luttrell,
Carolyn
|
PD 6N
|
Getting Ready for Translation: A Corporate Perspective
(.ppt) | 75.5 |
|
Maggiani,
Rich
|
MG 7V
|
Writing a Contract
(.pdf) | 138.4 |
|
Maggiani,
Rich
|
MG 7V
|
Contractual Agreement (sample)
(.pdf) | 60.0 |
|
Maggiani,
Rich
|
PD 2L
|
Responding to an RFP.pdf
(.pdf) | 130.1 |
|
Maggiani,
Rich
|
PD 3V
|
Marketing Yourself.pdf
(.pdf) | 139.2 |
|
Maggiani,
Rich
|
PD 5I
|
Notes for Writing a Contract
(.pdf) | 65.9 |
|
Maislin,
Seth
|
UID 2N
|
Caes Studies in Web Information Structure
(.ppt) | 742.0 |
|
Malcolm,
Andrew
|
TT 7Y
|
The Way the Future Was
(.ppt) | 67.5 |
|
Malcolm,
Andrew
|
UID 9A
|
Writing for the Disadvantqaged Reader
(.doc) | 70.5 |
|
Marty,
Helen
|
UID 9A
|
The Role of Telecommuting as a Career Enabler for Technical Communicators with Disabilities
(.doc) | 33.5 |
|
Massa,
Jack
|
PD 51
|
Marketing Yourself as a Marketing Writer
(.pdf) | 114.9 |
|
Massa,
Jack
|
WE 11L
|
A Crash Course in Marketing Writing
(.pdf) | 192.6 |
|
Moeller,
Elizabeth
|
UID 6V
|
Selling Usability
(.pdf) | 447.8 |
|
Mountford,
Gwaltney
|
Sunday
|
Holding a Chapter or Regional Conference
(.pdf) | 603.7 |
|
Mueller,
Paul
|
UID 8K
|
Designing a Comprehensive Product Library
(.ppt) | 183.5 |
|
Mueller,
Paul
|
UID10C
|
Integrating User Assistance and Embedded Help
(.ppt) | 908.5 |
|
Nolf,
Pamela
|
PD 2G
|
Transitioning from Technical Writing to Instructional Design
(.doc) | 163.0 |
|
Oestreich,
Linda
|
Sunday
|
Marathon of Chapter Pres.
(.ppt) | 72.0 |
|
Oestreich,
Linda
|
WE 5V
|
Editing with Heart handouts
(.zip) | 95.5 |
|
Olcer,
Sedef
|
WE 7X
|
How to Prepare a Localization Kit
(.pdf) | 49.2 |
|
Perrin,
Towers
|
TE 7B
|
Consulting Skills for Instructional Designers
(.ppt) | 41.0 |
|
Pinsley,
Nina
|
TE 3W
|
Presentation Strategies for the Novice Presenter
(.pdf) | 624.7 |
|
Pinsley,
Nina
|
TE 3W
|
Novice Presenter's Workshop
(.doc) | 26.5 |
|
Pinsley,
Nina
Nina
|
TE 3W
|
Novice Presenter's Take-Home PowerPoint Workshop
(.pdf) | 76.6 |
|
Poe,
Kathryn
|
Sunday
|
PR for Your Chapter or SIG
(.doc) | 20.5 |
|
Pratt,
Anna
|
PD 11P
|
Evolution
(.zip) | 4,421.2 |
|
Purho,
Vesa
|
UID 8N
|
Conducting User Studies
(.zip) | 761.7 |
|
Quesenbery,
Whitney
|
UID4S
|
Squishiness: The Key To Successful Web Design
(.pdf) | 340.8 |
|
Reece,
Gloria
|
UID3K
|
Accessible Design Principles
(.pdf) | 55.1 |
|
Reece,
Gloria
|
UID3K
|
SOAP (Audience Analysis) for Web Pages
(.pdf) | 55.1 |
|
Reilly,
Annette
|
MG 2Y
|
Managing Contractors: What's the Difference?
(.ppt) | 107.5 |
|
Remington,
Robyn
|
WE 8U
|
Handouts
(.doc) | 62.5 |
|
Reynolds,
Alison
|
PD 9M
|
Technical Communication or Information Design?
(.ppt) | 53.0 |
|
Schuckmann,
Robin
|
PD 5I
|
Networking—A Valuable Tool
(.doc) | 33.0 |
|
Schuckmann,
Robin
|
PD 5I
|
Networking—A Valuable Tool
(.doc) | 29.5 |
|
Sellberg,
Jane
|
TT 9F
|
Macro Examples (PDF)
(.pdf) | 31.0 |
|
Sellberg,
Jane
|
TT 9F
|
Word 2000: VBA for Technical Writers
(.pdf) | 126.9 |
|
Sinasohn,
Paul
|
PD 8T
|
Making Feedback Meaningful
(.pdf) | 292.4 |
|
Sklar,
Joel
|
TT10T
|
Web Services
(.zip) | 13.2 |
|
Sklar,
Joel
|
TT4U
|
XML Schema
(.zip) | 11.9 |
|
Sklar,
Joel
|
TT4U
|
XSLT
(.zip) | 23.6 |
|
Sklar,
Joel
|
TT7M
|
Cascading Style Sheets
(.zip) | 45.7 |
|
Smith,
Elizabeth (Betsy) O.
|
TE10O
|
E-Resources for Technical Communication
(.pdf) | 747.4 |
|
Square,
Jennifer
|
PD 7S
|
IdeaWatch: A New Technique for Professional Development
(.ppt) | 226.5 |
|
Stephens,
Shawn
|
MG 11M
|
XML and the Single-Source: PowerPoint slides
(.ppt) | 485.5 |
|
Stephens,
Shawn
|
MG 11M
|
XML and the Single-Source: Sample handout
(.doc) | 486.5 |
|
Stern,
Caroline
|
TE 100
|
Needle-Haystack+You: How undergraduates search and use the Internet
(.doc) | 77.5 |
|
Sukach,
Rebecca
|
WE 10J
|
Out of the Book and into the Classroom
(.ppt) | 538.5 |
|
Sun,
Huatong
|
TE8M
|
Why Cultural Contexts Are Missing
(.ppt) | 115.5 |
|
Sutton,
Kristen
|
WE 4P
|
Internet-based Editorial Services
(.pdf) | 108.7 |
|
Teich,
Thea
|
PD 3V
|
Marketing Yourself as a Technical Communicator
(.ppt) | 96.0 |
|
Thayer,
Alexander
|
TT 3H
|
Revised Panel Focus description
(.doc) | 20.0 |
|
Thomas,
Jim
|
TT 6C
|
Using Access to Track Single Sourcing Files
(.pdf) | 1,487.0 |
|
Thomas,
Gwen
|
TT6L
|
What Technical Communicators Should Know About Metadata
(.ppt) | 1,590.0 |
|
Troffer,
Alysson
|
WE 4P
|
Editing Online Documents (examples)
(.pdf) | 24.6 |
|
Troffer,
Alysson
|
WE 4P
|
Editing Online Documents (paper)
(.pdf) | 49.6 |
|
Troffer,
Alysson
|
WE 4P
|
Editing Online Documents (slides 2-13)
(.pdf) | 16.7 |
|
Troffer,
Alysson
|
WE 4P
|
Editing Online Documents (slide 1)
(.pdf) | 3.1 |
|
Trotter,
Paul
|
WE 7W
|
Offline Authoring
(.pdf) | 305.2 |
|
Vais,
Fabien
|
UID 9A
|
Addendum to the Conference Guide
(.doc) | 660.5 |
|
Vais,
Fabien
|
UID 9A
|
Conference Guide for People with Special Needs
(.pdf) | 865.3 |
|
Vincenz,
Kathy
|
TT 5G
|
Make Online Help Look Like a Web Site
(.pdf) | 485.4 |
|
Vivirito,
Katherine
|
WE 21
|
Lifecycle of a Procedure, from Creation to Publication and Revision
(.pdf) | 105.4 |
|
Voss,
Dan
|
UID 9A
|
Serving Special Needs in Technical Communication (Paper)
(.pdf) | 82.0 |
|
Voss,
Dan
|
UID 9A
|
Meet the Special Needs Committee: Many Stories, One Mission
(.pdf) | 150.8 |
|
Voss,
Dan
|
UID 9A
|
The Ethics of Special Needs: It's a Matter of Fairness (Paper)
(.pdf) | 22.7 |
|
Voss,
Dan
|
UID 9A
|
Special Needs SIG: Mission Statement
(.doc) | 26.0 |
|
Voss,
Dan
|
UID 9A
|
The Ethics of Special Needs: It's a Matter of Fairness (Presentation)
(.pdf) | 310.9 |
|
Voss,
Dan
|
UID 9A
|
Let's Take the "Dis" Out of Disabilities: A Progression on How to Harness Technology to Meet Special Needs in Technical Communication and to Ensure User Accessibility in Communication Products
(.doc) | 42.5 |
|
Wersan,
Fred
|
WE 9R
|
"Creativity in Technical Writing" is not an Oxymoron
(.pdf) | 114.8 |
|
Wiese,
W.C. (and Dan Voss)
|
PD 5Q
|
The Tina-Xena Transformation: A Recipe for Professional Empowerment (Workshop Instructions)
(.doc) | 25.0 |
|
Wiese,
W.C. (and Dan Voss)
|
PD 5Q
|
The Tina-Xena Transformation: A Recipe for Professional Empowerment (Presentation)
(.pdf) | 2,528.5 |
|
Wiese,
W.C. (and Dan Voss)
|
PD 5Q
|
Integrated Strategic Communication: More than the Sum of its Parts (Paper)
(.pdf) | 871.5 |
|
Wiese,
W.C. (and Dan Voss)
|
PD 5Q
|
The Tina-Xena Transformation: A Recipe for Professional Empowerment (Workshop Description)
(.doc) | 52.5 |
|
Wiese,
W.C. (and Dan Voss)
|
PD 5Q
|
The Tina-Xena Transformation: A Recipe for Professional Empowerment (Scenarios)
(.doc) | 97.0 |
|
Wise,
Dan
|
MG 9S
|
Managing the Monster or the Zoo
(.pdf) | 46.3 |
|
Wise,
Mary
|
MG10F
|
Managing Without Authority
(.pps) | 308.0 |
|
Wise,
Mary
|
PD7A
|
Developing Personal Leadership Skills
(.pps) | 187.5 |
|
Wise,
Mary
|
TT2E
|
So You Think Implementation Is Easy, Do You?
(.pps) | 607.0 |
|
Wokosin,
Linda
|
TE 7B
|
Tests - Good or Bad?
(.pdf) | 5.1 |
|
Wokosin,
Linda
|
TT 3T
|
Which Web Authoring is Best For You?
(.pdf) | 19.6 |
|
Wokosin,
Linda
|
TT 4B
|
Components of E-Commerce
(.pdf) | 16.8 |
|
Wu,
Lisa
|
UID 9K
|
Improving Documentation Through Customer Feedback: A Case Study (paper)
(.doc) | 56.0 |
|
Wu,
Lisa
|
UID 9K
|
Improving Documentation Through Customer Feedback: A Case Study (presentation)
(.prz) | 355.3 |
|
Wu,
Lisa
|
UID 9K
|
Improving Documentation Through Customer Feedback: A Case Study (presentation)
(.ppt) | 123.5 |
|
Zanon,
Michela
|
UID 7P
|
Writing for non-readers
(.pdf) | 952.1 |
|
Zanon,
Michela
|
UID 7P
|
Writing for non-readers
(.pdf) | 952.1 |
