Developing Effective User Documentation
Presented by Sharon Burton
Developing user documentation is not simply documenting everything on the interface, nor is it documenting every task the user can possibly do with the product. And whatever we develop must ship on time and fit in the budget for the project.
Our users need content that supports them in their tasks and helps them understand, regardless of their level of experience with this product. Our management needs something that meets the deadlines, is within budget, and reduces customer support calls. Our customer experience team needs content that delights our customers so they'll purchase from us again.
This six-session online class with Sharon Burton provides specific ways to meet all these needs and not make you crazy in the process. Learn what "delightful" user documentation is and how to create it, how to plan meeting deadlines and deliverables, and how to meet the cost requirements of your company.
Good writing guidelines—what are they and how do we know?
Identifying our audience—who are we developing content for and how do we know?
Planning—what are we delivering, when and how? What will it cost? When should we bring in contractors?
Writing for multiple audiences—when and how can we layer information for different audiences?
Reviewing and delivering content—how to best manage reviews and deliver on time?
Additional topics, including planning for localization and social media in tech comm.