Building a Culture of Feedback in Your Organization: A Key Leadership Goal for Technical Communicators

Bill Hart-Davidson, Associate Professor & Associate Dean for Graduate Education, MSU, Co-Founder, Drawbridge Inc. Co-Inventor, Eli Review, originally presented 11 May 2016

Helping your team to give and to use feedback is key to improving the overall quality and productivity of your content stream. For technical communicators, helping others write and revise well is often the pathway to leadership. But building a feedback-rich culture is not easy. In this webinar, I share an evidence-based workshop curriculum you can use to improve your review processes and help your fellow writers – from subject matter experts to members of your social media team – become better at giving and using high-quality feedback.


Best Practices for Docuemnting REST APIs

Tom Johnson, Senior Technical Writer, Experian, originally presented 18 February 2016

Are you working on documentation for a REST API? IN this webinar, you'll learn about the essential sections that REST API documentation should contain. Additionally, you'll learn how to make your documentation interactive using Swagger or RAML.


Building a Business-Driven Globalization Strategy for Content

Alan Porter, originally presented 12 November 2014

Developing a content strategy for a major corporation that has over 300 products is challenging enough, but when you add in the need to support customers and dealers in over 180 countries around the world it takes it to a whole new level. How do you decide where to focus your translation and globalization investments to get the best customer experience?


Beyond the Manual: Writing for the Web

Ellen Buttolph, originally presented 20 August 2014

Technical writing is not just about writing user guides. Web pages, wikis, and mobile applications are replacing manuals and online help. The basic principles of print and Web writing may be the same, but you need to engage your readers as you create content that is easy to understand, well organized, and speaks directly to your audience. Whether you're looking to optimize your current Web content or creating your first wiki, learn how you can transition your skills to writing for the Web.


Building Effective IA Teams in Resource-Challenged Times

Alyson Riley, originally presented 17 October 2013

How do you build a world-class team of information architects? How do you advance your content strategy without the formal mission or funding? You can do great things with your information strategy through smart stakeholder management, savvy metrics, and a collaborative, community-based approach. Join Alyson Riley in this session as she explores techniques to break down organizational barriers, lead with a common vision and set of goals, navigate tricky political waters, drive change with metrics, and grow IA skills.


Bending Without Breaking: Info Dev Flexibility in Agile

Alyssa Fox, originally presented 10 October 2013

This webinar helps technical communicators face and solve challenges in agile planning and execution. Tips given here will help improve communication and teamwork on your agile project teams, keeping the goal of a "whole team approach" in mind.


Big Content: Content Strategy as a Design Framework

Rahel Bailie, originally presented 8 October 2013

Content becomes the linchpin around which the rest of the design, technology, and user experience revolve. Good content is the logical nexus of the user experience; it makes sense to start a project with the content. Content strategy promises to upend the framework used for development projects.


Baby Steps: Automated Publishing with Arbortext and SharePoint

Brett McCorkle and Rita Briody, originally presented 14 August 2013

The introduction of DITA and XML-based documentation has changed the way we can deliver content to end-users. XML makes possible the integration of a multitude of applications to improve the delivery of content to users. Erie Insurance’s goal was to provide users with full-text search of multiple document types, presented as Web search results. An automated publishing solution that included our authoring tool, content management system, and SharePoint 2010 would act as the infrastructure to meet this goal. This would allow the company to move away from document-centric publishing to deliver content in discrete topics that provide targeted results for users, thereby saving them time and improving overall efficiency.


Basics of Editing & Proofreading

Ruth E. Thaler-Carter, originally presented 28 February 2013

The session will provide the basics of editing and proofreading, including necessary skills and characteristics, marks and symbols, style manuals, using Microsoft Word and Acrobat/PDFs, interacting effectively with clients and colleagues, and helpful resources.


Bridging Real and Virtual: QR Codes, NFC, and Augmented Reality

Neil Perlin, originally presented 29 January 2013

How do we take users of online help systems to the topics that contain the information they need? Context sensitivity makes this easy to do when we create online help for software, but how do we create “context sensitivity” for hardware? More broadly, how do we connect the “real” world and the “virtual” online world in order to bridge the two, especially as “mobile” becomes more and more common? In this webinar, we’ll look at three technologies for doing that. None are tech comm tools per se, but all offer a lot of potential for tech comm.