Documenting Structured Data: JSON and XML

Peter Gruenbaum, President, SDK Bridge, originally presented 9 September 2015

The need for writers who can document software APIs has exploded over the last few years. Software developers now access data sent over the web, and the two most popular data formats are JSON and XML. Companies need good documentation so that developers can understand how to create and interpret this data, and, fortunately, it’s much simpler than documenting code. Come learn about structured data: how it works, how it is used, and how to document it.


Designing an Information Architecture for SharePoint

David Dick, Technical Writer, Calaburn, originally presented 23 September 2015

Are you frustrated with using SharePoint? Do SharePoint libraries contain hundreds of folders with multitudes of nested folders? Do you often feel as if locating documents in SharePoint is a scavenger hunt? If you want to learn best practices for structuring libraries and a few of SharePoint’s powerful tools for managing documentation, you don’t want to miss this webinar.


DITA: A Day in the Life

Bernard Aschwanden, President, Publishing Smarter, originally presented 15 April 2015

Creating content using DITA doesn't have to be daunting. In this webinar, STC VP Bernard Aschwanden will show you how to create maps, topics, and publish outputs, based on a plan, and create great content. Samples will be provided to attendees as well so that you can try it out for yourself!


Designing Documentation with Users in Mind

David Dick, originally presented 21 August 2014

This webinar discusses how we can we design documentation that addresses gaps between what the user knows about the product, what they need to learn about the product to understand how to use it successfully, and how we can design documentation with the users in mind.


Destination: Graphics

Tricia Spayer, originally presented 22 July 2014

When planning a trip, it’s essential to know your destination. This is also true for graphics. You need to know where the graphics are going to be seen before you add them to your documentation. The destination will determine the best format, resolution, and size of graphic to use. Come to this webinar to plan your graphics journey. You will also learn about the benefits of using graphics vs. text, what makes an effective graphic, best practices for graphics, the types of graphics, single-sourcing graphics, effective callouts, and enhancing illustrations and photographs.


DITA-Based Documentation for Complex Software Products

Carsten Brennecke, originally presented 5 March 2014

This webinar describes the challenges of providing documentation for broad software portfolios with heavy reuse of software components between products, and at the same time, managing extremely complex versioning. Learn how a company used specialized DITA maps to componentize documentation according to software components, described the interdependencies between software components, and provided for reuse. For each release, containers reflecting the software were strung together in a hierarchy to define the content set and linking rules within it.


Does Your Audience Hate You?

Rhyne Armstrong, originally presented 25 July 2013

Speaking in front of a group of people is very hard to do. Don’t make it worse by making your audience feel like you are boring them, confusing them, or wasting their time. In this webinar, we will discuss presentation skills, software demonstrations, and tips to make sure the people you are talking to actually want to listen!


Defining and Evaluating Success: Metrics for Information Architects

Alyson Riley and Andrea Ames, originally presented 27 June 2013

You write, you edit, you design, you architect ... how do you know whether what you're doing is useful, impactful, and meeting client and business needs? In this webinar, Andrea and Alyson will describe how to define and evaluate success for your initiatives, first with an overview of metrics and how technical communicators can approach measurement to ensure your impact is understood by those who pay you, and then by focusing on how you can build your own evaluation framework to manage your metrics and bring more meaning to results and reporting.


Doc Sprints: The Ultimate in Collaborative Doc Development

Sarah Maddox, originally presented 20 June 2013

Many technical writers find themselves in agile environments, where time is at a premium and it can be difficult to pry the developers and other subject matter experts away from their day-to-day deadlines. This session shows how you can walk the agile walk, talk the agile talk, and at the same time have fun developing the tutorials and documents your customers need.


Developing a Freelancer's Portfolio

Ruth E. Thaler-Carter, originally presented 4 June 2013

Today’s electronic age means that we aren't limited to freelancing only for local clients, so today’s portfolio has to be more flexible and go beyond faxing or mailing a couple of published projects to being visible online. This session will look at ways to develop your portfolio to create opportunities to present your work to prospective clients both local and far afield.