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Indexes in Metadata

Cheryl Landes, originally presented 4 December 2013

Often because of interface limitations, search is the only means you have available to allow users to find information. To help generate more relevant results, you can incorporate index entries into metadata. In this webinar, Cheryl Landes will provide an overview of what metadata is and share tips on how to include index entries in metadata.

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Interviewing SMEs: Covering the Bases and Hitting Homers

Jennifer Anthony, Carrie Chambers, Frances Gambino, and Barbara Giammona, originally presented 7 November 2013

Truth or urban legend: Will brownies guarantee a Subject Matter Expert’s time? When you do secure a meeting, how can you make the best use of that time? Here are some SME-handling tips from a seasoned, multi-industry, panel of experts to help you cover the bases and hit home runs in your interactions with SMEs.

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It Came From the Internet: Social Media Monitoring for Documentation

Rhyne Armstrong, originally presented 31 October 2013

In a first-ever horror-movie-themed webinar, Rhyne Armstrong will discuss how your documentation team can monitor social media and social networking sites to get feedback that you can use. You will also learn how to put on the creepy mask of "The Marketer" and interact with customers out there in the frightening world of the Internet. Not horrifying enough? We'll even talk about how you can put those monsters to work for you to help you improve your products, your department's awareness, and your value to your customers and to your organization.

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Indexing for Multiple Outputs

Cheryl Landes, originally presented 15 August 2013

This presentation will focus on how to index content that will be published in more than one type of format from the same source, such as to print, online help, mobile, and eBooks. Although you're applying the same indexing concepts, you must adjust your entries to work in every type of output. How do you do this? Cheryl Landes will guide you through the process with best practices she has developed during more than two decades of indexing technical documentation in a variety of formats.

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It’s Not a Shared Drive—It’s SharePoint

David Dick, originally presented 7 August 2013

Does your organization use SharePoint as a content management system, yet people work in silos with little collaboration happening? Do SharePoint sites resemble fancy shared drives? Would you like to drive user acceptance for using SharePoint, but don’t know where to begin? Join David Dick for answers to these questions and more.

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Improving the User Experience through Progressive Information Disclosure

Andrea Ames, originally presented 24 July 2013

Do you often feel like there's more to developing technical product content than user guides, reference manuals, and contextual help? Do you sometimes find that your information deliverables are discontinuous or that the content is redundant between them? Would you like to have more impact on your business and the overall user experience of your product through your content? If so, join Andrea Ames as she presents the human factors concept of "progressive disclosure" and applies it to the architecture and design of information.

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Is There a Perfect CMS?

Rhyne Armstrong, originally presented 4 April 2013

In this webinar, we will walk through the process of evaluating a CMS, discuss the value of Open Source, and compare several of the most popular and most well-reviewed systems available today.

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InDesign for Technical Communicators

Jamie Gillenwater, originally presented 21 March 2013

Learn how to use Adobe InDesign to add media elements to your documents. You will also discover how to create materials for various audiences without recreating each section of information. See how you can publish your information to various channels including mobile apps.

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Introduction to SharePoint 2010

David Dick, originally presented 13 February 2013

Whether you are an avid user of Microsoft SharePoint 2007 or new to SharePoint, this webinar is for you. SharePoint 2010 includes several key enhancements, better integration with Microsoft Office, and a redesigned interface that places common commands at your finger tips. This webinar walks you through the new features and functions to help you get started to make the most of SharePoint 2010.

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