Make This Your Year to Work Smart and Live Well

Judith Shenouda, originally presented 11 December 2013

When the Great Recession hit several years ago, the presenter had the gift of time to think about ways to transition from a schedule filled with writing and editing publications, managing projects, and keeping a business humming along to a calendar that also included speaking gigs. To help make this transition, she mapped out a process that became a book and continues to fuel new ideas. From this reservoir, she identified 12 steps you can follow—one step each month—to transition from where you are to where you want to be. Get ready now to make this year your year!


Make Your Documentation Thrive in Agile Development

Jenna Moore, originally presented 9 October 2013

As software development teams move to an agile way of working, documentation is sometimes left behind. This webinar can help new technical communicators set up their documentation projects for agile success.


Modeling Information Experiences: A Recipe for Consistent Information Architecture

Alyson Riley and Andrea Ames, originally presented 3 October 2013

Need to deliver a consistent information experience across a broad set of content, products, audiences, or business requirements? Learn how user-centered experience modeling can help you deliver world-class information architecture. Abstract models yield scalable, concrete information architectures that stand the test of time. Join Riley and Ames as they explore examples from IBM's work with abstract models and discover methods for using experience models at the team and enterprise level.


Managing Your Documentation Projects with SharePoint

David Dick, originally presented 10 April 2013

Have you ever asked, “I am a team of one, what can I do to more productive and efficient?” Even as a team of one, there’s a lot you can do with SharePoint to be more productive and efficient. That’s right, SharePointand you thought it was only a documentation repository. SharePoint can help you track tasks and due dates, track the assignment of documents for peer review, and track approvals, to name just a few things. This webinar assumes you have fundamental knowledge of SharePoint and a curiosity to make better use of it.


Making Sense of It All: Analyzing Qualitative Data

George Hayhoe and James Conklin, originally presented 8 November 2012

Qualitative methodologies are becoming increasingly important in our discipline. Because they are based on techniques that technical communicators commonly use, everyone in the profession finds these methods familiar and understandable. This webinar will draw on that familiarity and comprehension to show practitioners how to analyze and interpret the data collected from interviews, focus groups, open-ended questionnaires, and communication artifacts.


Making Usability a Priority: Advocating for the Value of User Research

Cory Lebson, originally presented 23 October 2012

A project manager or project-management team has the task of coordinating the usability effort into the broader project launch schedule with the ultimate approval of the primary stakeholder or stakeholders. No matter what your role is or given project, you can help make usability, and specifically user research, a priority. This presentation is a "cheat sheet" of things the project manager or management team should be considering when planning and incorporating user research into projects.


Modeling Information Experiences: A Recipe for Consistent Architecture

Andrea Ames and Alyson Riley, originally presented 23 August 2012

How do you build consistent, high-quality information architectures over and over again, regardless of differences in context, product, audience, and enterprise? Develop a set of strong, abstract, conceptual models that address all aspects of the information architecture, then consistently and rigorously validate them with real-world data. IBM uses models to develop consistent information architectures across our business and the thousands of products that they produce and support. Join Alyson and Andrea to learn about this approach to abstract modeling, and take away pointers both for developing your own models and for applying the concepts of the IBM examples.


Mobile Usability Guidelines You Need to Implement Now

Marta Rauch, originally presented 25 July 2012

Jump-start your mobile offerings by learning what you need to do to deliver usable user assistance. Hear an overview of current mobile usability guidelines and understand key requirements for user assistance on mobile devices, including tablets such as iPad and smartphones such as Android and iPhone.


Mobile Content Strategy

Karen McGrane, originally presented 21 June 2012

For years, we've been telling designers: the Web is not print. You can't have pixel-perfect layouts. You can't determine how your site will look in every browser, on every platform, on every device. We taught designers to cede control, think in systems, and embrace Web standards. So why are we still letting content authors plan for where their content will "live" on a Web page? Why do we give in when they demand a WYSIWYG text editor that works "just like Microsoft Word"? Worst of all, why do we waste time and money creating and recreating content instead of planning for content reuse? What worked for the desktop Web simply won't work for mobile. As our design and development processes evolve, our content workflow has to keep up. Karen will talk about how we have to adapt to creating more flexible content.


Moving the Organization to Collaborative or Structured Authoring

Larry Kunz, originally presented 25 April 2012

Many companies are adopting new processes that emphasize collaborative writing and structured authoring. While there’s a strong business case for adopting these processes, the changeover must be planned and executed carefully. Larry Kunz describes best practices based on his own experience. They reflect the results of several client engagements, presented from the viewpoints of both the consultant driving the change and the writer expected to carry out the change.


Mental Model Diagrams: Supportive Content for Specific Folks

Indi Young, originally presented 12 January 2012

Wish you had more time to deeply understand customer reasoning? Mental model diagrams provide a clear roadmap of where to invest your energies and where you shouldn't. Derive information architecture, head off arguments, and get everyone on the same page. Stretch your limited resources by building the diagram over time, depending on core behaviors that will last decades.