Part 3 in API Series: Helping the Code Tell the Story: How to Present Effective Code Samples

Joe Malin, EXO U USA, Inc., originally presented 18 March 2015

Even if you don't know how to code, you can deliver effective code samples to your readers, and even improve how your SMEs write code. Effective code samples are clear, concise, easy to follow, and easy to read, so as a writer, you know more about writing good code samples than some engineers. Tune in to this webinar to learn how you can apply what you already know to delivering good code samples.

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Putting Out Fires with Content Strategy

John Collins, Senior UX Content Strategist, Rosetta Stone, originally presented 4 March 2015

You’ve probably heard—or said—something like “All I did today at work was put out fires.” We don’t want fires, but they happen. So, let’s see how content strategy helps put out fires in software development, some examples, and how content strategy fits with technical communication.

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Part 2 in API Series: Documenting Java and C++ APIs

Ed Marshall, Marshall Documentation Consulting, originally presented 25 February 2015

Want to increase your technical communicator pay by 30 to 40%? You can by documenting application programming interfaces (APIs) and software development kits (SDKs). This market has a demand that constantly exceeds the supply of writers who have the required skills. In this webinar, Ed Marshall introduces you to the world of API/SDK documentation and the two most common tools you need to know to be successful: Doxygen and Javadoc.

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Part 1 in API Series: Introduction to API Technical Writing

Sarah Maddox, Google, originally presented 11 February 2015

Have you ever wondered what API technical writers do and how they go about it? Perhaps you'd like to move into developer-focused documentation yourself and just need some tips on getting started. Join Sarah Maddox as she discusses what an API is and demonstrates some easy-to-use APIs that you can play with later yourself. Examine examples of API documentation and gather some ideas on getting started in this field. It's an exciting and rewarding area of technical communication!

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Plugging our Black Holes of Knowledge

Ray Gallon, originally presented 18 March 2014

For most of our history, we have designed linear, sequential learning systems, starting with beginners' level and progressing to advanced. But the Web lets us quickly find morsels of information out of sequence, without the context to understand it. We all have "quantum black holes" in our knowledge bases, which we fill in using a variety of strategies, mostly improvised. This presentation focuses on techniques for designing information to integrate into this world of "standalone chunks" that comes from a "new" user interaction model and a new type of user/learner.

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Planning and Creating Engaging Infographics

Michael Opsteegh, originally presented 24 October 2013

Infographics are a powerful way of communicating large amounts of disparate data to inform or persuade your audience in a manner that is often more engaging than text alone. This presentation covers the different methods of data visualization, steps for planning and wireframing, tools that can be used, and ethical considerations.

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Plain Talk: Get the Marbles Out of Your Message

Eric Koup, originally presented 17 September 2013

It's difficult to understand someone speaking with a mouthful of marbles. Your written content can be full of marbles, too (metaphorically, of course). This session will outline how a "Plain Talk" philosophy can help you produce clear communications, provide some tips on writing more "Plain Talk-y," and discuss how to sell the Plain Talk philosophy at your job.

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Planning User Documentation When You Are a Startup Business

Ellis Pratt, originally presented 19 February 2013

In this presentation, we’ll look at how to plan a user documentation project when you’re working for a startup technology company. Working in this environment gives you the opportunity to work “from a clean sheet,” but it also has its own challenges of working in a dynamic and rapidly changing environment.

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