Shaping Decisions: Writing and Designing Technical Decision Support

Aimee Roundtree, PhD, Associate Professor, Technical Communication Program and Usability Research Lab, Texas State University, originally presented 8 June 2016

How you write content and design formatting for decision support can help—or hinder— the decision making process of the public and the pros. Learn best practices from health care for creating decision aids that help people navigate moments of uncertainty and complexity when making technical, scientific or medical choices. Consider different conceptual models for decision-making that can enrich your own design decisions.


Social Media and Its Implications for Content Strategy

Pam Noreault, Senior Manager, Information Development, ACI Worldwide, originally presented 2 December 2015

Where were we before Facebook, Twitter, and LinkedIn? There’s no getting around it. Social media impacts more than our personal lives. It impacts content strategy. This webinar will dig into social media and its impact to content strategy as well as ideas for a pilot project and measuring and reporting your results.


Spring Over Hurdles in the Workplace: How to Get Ahead No Matter Where You Are

Pamela Paterson, Bestselling Author, "Get the Job: Optimize Your Resume for the Online Job Search,", originally presented 1 April 2015

Stuck in a rut in your job? Learn how to get ahead in the workplace. It’s not by chance that some people spring over others in their careers. Learn top strategies to guarantee job success as a technical writer from the bestselling author of Get the Job, Pamela Paterson.


Seeing Story Everywhere: Story Craft in Technical Writing

Elisa R. Sawyer, Independent Consultant, originally presented 4 February 2015

Do classes in creative writing improve our skills as communicators in technical fields? The presenter says yes! Even for writing reference material, the use of story craft as taught in creative writing affords us a set of skills that are uniquely valuable. Learn what is taught in master classes on story and how using these skills can improve what we offer to our audiences as technical writers.


Styles Gone Wild? CSS Concepts in a Nutshell

Neil Perlin, originally presented 18 July 2014

New online content techniques like multichannel publishing and responsive design rely heavily on best practices for development. One of the most important of those practices is the use of styles and style sheets, in line with W3C recommendations that style codes be removed from HTML files and put in a style sheet, or CSS, instead. The result will be cleaner, more future-proofed content. If you’re new to CSS, it may look impenetrable but there actually is logic to it. Understand that logic and the rest begins to fall into place. If you’ve decided that it’s time to make serious and correct use of styles but aren’t sure where to start, this presentation will get you going.


Service-Oriented Management: Facilitating a Flow-based Work Environment

Judy Glick-Smith, originally presented 30 October 2013

Managers who take a service-oriented approach to leadership proactively coach, encourage, and create targeted opportunities for the people who work for them. When people are able to work in an environment where they are in a flow state, they are happier, more productive, and tend to make better decisions. In this presentation, Judith Glick-Smith uses research-based concepts to explore how managers can facilitate environments where employees do their best work, enabling the organization as a whole to operate with high reliability.


Scenario-Driven Information Architecture

Diedre Longo and Beth Hettich, originally presented 31 July 2013

Now more than ever, technical communicators must find ways to recession-proof their jobs and careers, use scarce resources strategically, and find new ways to demonstrate critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these problems! This practical session will teach you about scenarios—how to use scenarios to drive high-value content and eliminate low-value effort.


Social Documentation and the Future of Technical Publications

Michael Lykhinin, originally presented 6 June 2013

Technical communication may be on the brink of a cultural shift from one-sided, didactic, expert-driven user documentation to utilizing user-generated content, collaborative communication, and the power of communities. Documentation teams can now utilize Web 2.0 approaches to capture user-generated content using user communities, wikis, blogs, forums, and other social media and to capture user information using social platforms APIs. To execute a successful social documentation strategy, documentation teams need to learn to architect and foster user communities and then to incorporate user-generated content into their workflows.


Single-Source Publish to Paper, PDF, and HTML5

Maxwell Hoffmann, originally presented 30 May 2013

Many of us have had our deliverable increase dramatically. We must make versions of our tech doc that goes beyond paper and the Web to a multitude of mobile devices, including the "tablet du jour." This session will be mostly "live examples" of how a Word document can transit into FrameMaker, become marked up for multiple versions and deliverables, and after publishing to dynamic PDF (with intelligent graphics), be published via Tech Comm Suite and RoboHelp to multiscreen HTML5 for device aware display on a variety of tablets. Best practices will be discussed, as well as team member roles. The main takeaway is that you can publish to HTML5 without knowing anything about HTML5 via Tech Comm Suite.


Social Media and Tech Pubs

Sharon Burton, originally presented 2 April 2013

For years, we’ve wanted to find out about our users—who are they? What are they like? Do they use our instructions? And, in this age of social media, do they talk about our instructions in social media? If so, how, why, and when? In late 2012, the presenter ran an opinion poll to find out what people do with post-sales content like product instructions, and social media. This webinar covers the results of that poll. After the poll is over, you will receive a copy of the full poll results.