Communities starting with S

SMES: The Good, the Bad, and the Ugly

Sarah Wakefield, originally presented 18 October 2012

Subject Matter Experts (SMEs), while brilliant, still have their own likes, dislikes and even personality quirks. Working with SMEs can be either frustrating or productive. Join us for ideas of how you can make your own SME relationships more successful.

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Simplify DITA Authoring with Constraints

Patrick Quinlan, originally presented 19 June 2012

With the power and flexibility of the DITA standard comes many, many elements and attributes. Knowing which elements and attributes to use and in what situation can be confusing for new and experienced authors of DITA content. Join Patrick Quinlan from ditanauts.org as he provides an overview of constraints, demonstrates a freely available constraint plugin, and shows how to make changes to suit your organization.

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Small Steps to Content Strategy

Neil Perlin, originally presented 5 June 2012

Are you thinking about implementing a content strategy but not sure how to define it? Concerned about switching to new and unfamiliar (and possibly expensive) authoring tools? Worried about workflow changes and operational disruption? Staff turnover? This webinar looks at small steps that you can take to get started with a content strategy before spending money on new tools or adopting new methodologies.

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Scenario-Driven Information Architecture

Alyson Riley and Diedre Long, originally presented 11 April 2012

Now more than ever, technical communicators must find ways to recession-proof jobs and careers, use scarce resources strategically, and find new ways to demonstrate business-critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these challenges! Join Alyson Riley and Diedre Longo for this live Web seminar to learn how.

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Social Documentation: Share the Vision, Get Ready

Michael Lykhinin, originally presented 10 April 2012

Technical communication may be on the brink of a cultural shift from one-sided, didactic, expert-driven user documentation to utilizing user-generated content, collaborative communication, and the power of communities. Documentation teams can now utilize Web 2.0 approaches to capture user-generated content using user communities, wikis, blogs, forums, and other social media and to capture user information using social platforms APIs. To execute a successful social documentation strategy, documentation teams need to learn to architect and foster user communities and then to incorporate user-generated content into their workflows

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Style Guides and Style Manuals: Virtual Tools in an Editor’s (and Writer’s) Toolkit

Elizabeth (Bette) Frick, originally presented 23 February 2012

Editors use style manuals and style guides as a vital tool in their toolkit. In this webinar, Bette Frick will provide an overview of their importance in the editing profession. This webinar will explore why to use a style manual or a style guide; what published style guides are available for general use, what specific style guides you should use for your editing, and how you can customize your company’s style while still using a published style guide.

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Simplified Technical English

Berry Braster, originally presented 7 February 2012

Clear and consistent communication can help you save costs and improve your customer experience. Simplified Technical English (STE) is a method of writing that makes technical English easy to understand. The adaptation of STE stimulates the (global) acceptance of technical documentation as it improves readability and translatability, and prevents misunderstandings and misinterpretations.
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Successful Strategies for Improvement

Marta Rauch, originally presented 31 January 2012

Join highly rated STC Summit presenter Marta Rauch to learn proven strategies for continuous improvement to products and processes. Gain valuable tips, practical insights, and best practices for increasing customer satisfaction and raising your department’s value to the corporation. Whether you need to reduce time and costs, improve quality, or increase your team’s contribution to the bottom line, you’ll come away with effective strategies for implementing key improvements to your documentation projects.

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