Think More, Write Less

Andrea Ames, originally presented 16 May 2013

Are you plodding along, doing the “same old thing” in your documentation? When was the last time you thought about your customers and how effective your current documentation solution is for them? We all—even the veterans—get stuck in the rut of doing what we’ve always done, having no time to think. Get unstuck: Think more, write less!


Tips for How Writers Can Benefit from Enterprise Social Networks

Gavin Austin, originally presented 14 March 2013

Many companies are transitioning from email to social networks, such as Chatter or Yammer. Why is this transition taking place and how can technical writers benefit from this shift in corporate collaboration? Learn tips and best practices to help you, or your documentation team, excel in the new world of enterprise social networks.


The Usability of Hazards

Leah Guren, originally presented 12 March 2013

Technical communicators are responsible for making sure that people can use the product safely and effectively. Unfortunately, a lot of technical communicators follow outdated guidelines for writing hazards and warnings. Therefore, their hazards are not as effective as they should be. This session shows the usability data, focusing on how people respond to hazards.


Towards an Agile Authoring Methodology: Learning From Lean

Ellis Pratt, originally presented 5 March 2013

Today, many manufacturers use Lean manufacturing principles and its principles underpin Agile programming. In this presentation we'll explore whether applying a Lean approach to technical publications could (a) lead to better deliverables and a more efficient system for producing user assistance and (b) better position technical publications in the context of an Agile environment.


The Agile Project Manager

Bill Gaienne, originally presented 25 October 2012

For the project management professional, making the transition from Waterfall to Agile can present an enormous change in their approach. In an Agile environment, these leaders must still manage the project’s triple constraints of scope, schedule, and budget, but must also expand their definition of projects success to include a delighted customer. This webinar will explore what today’s Agile project managers need to focus on in order to be successful.


Tales of Terror: Avoiding Project Disasters

Leah Guren, originally presented 18 July 2012

New to the field or tackling a new challenge? Learn to avoid the classic blunders that technical communicators face—based on true project disasters. The presenter will show you how to identify classic project pitfalls, demonstrate three tactics for proactive planning, and provide techniques for salvaging projects in crisis.


The Technical Communicator’s Role in Facilitating High Reliability Organizations

Judy Glick-Smith, originally presented 18 April 2012

High Reliability Organizations (HROs) are organizations that are able to perform at maximum capacity in situations and environments where there is extreme potential for error and disaster. Examples of HROs are the fire service, the police, the military, hospital emergency rooms, and air traffic control systems. This webinar explores a business model extracted from existing HROs. This model is driven by setting expectations, communicating those expectations, setting up systems that support the work of contributing individuals, and fostering a culture of mindful decision-making and critical thinking.


The Simple Truth About XML Adoption

Doug Gorman and Erin Freeburger, originally presented 1 March 2012

This one-hour webinar will tell you the Simple Truth about XML Adoption. Whether your structure is Information Mapping, DITA, another standard, or a custom schema, you can quickly and easily realize the benefits of XML.


The Art of the Demo

Robert Rhyne Armstrong, originally presented 17 January 2012

Did you know that the success of your demonstration can be determined in the first minute? This webinar walks you through how to prepare software, your system, and yourself to give the best possible demonstration for your audience. Tell the story the right way!