STC's recorded webinars are recordings of all STC live webinars. A recording of each webinar is posted 30 days after the original presentation date. They are available for download for $39 for all STC members and $79 for nonmembers. Included below are description, presenter, and original presentation date. The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top.

To access your purchased recording:

Once your payment is processed, go to the Member Home page on From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. That product eventually expires, so we recommend bookmarking the Adobe Connect link itself (which never expires) or saving it somewhere.

For questions about webinar recordings, please contact Deborah Repasy.

Note: All information provided in the descriptions is accurate as of the date of the original webinar. Recordings are not refundable.

Building Effective IA Teams in Resource-Challenged Times

Alyson Riley, originally presented 17 October 2013

How do you build a world-class team of information architects? How do you advance your content strategy without the formal mission or funding? You can do great things with your information strategy through smart stakeholder management, savvy metrics, and a collaborative, community-based approach. Join Alyson Riley in this session as she explores techniques to break down organizational barriers, lead with a common vision and set of goals, navigate tricky political waters, drive change with metrics, and grow IA skills.


Bending Without Breaking: Info Dev Flexibility in Agile

Alyssa Fox, originally presented 10 October 2013

This webinar helps technical communicators face and solve challenges in agile planning and execution. Tips given here will help improve communication and teamwork on your agile project teams, keeping the goal of a "whole team approach" in mind.


Make Your Documentation Thrive in Agile Development

Jenna Moore, originally presented 9 October 2013

As software development teams move to an agile way of working, documentation is sometimes left behind. This webinar can help new technical communicators set up their documentation projects for agile success.


Big Content: Content Strategy as a Design Framework

Rahel Bailie, originally presented 8 October 2013

Content becomes the linchpin around which the rest of the design, technology, and user experience revolve. Good content is the logical nexus of the user experience; it makes sense to start a project with the content. Content strategy promises to upend the framework used for development projects.


Modeling Information Experiences: A Recipe for Consistent Information Architecture

Alyson Riley and Andrea Ames, originally presented 3 October 2013

Need to deliver a consistent information experience across a broad set of content, products, audiences, or business requirements? Learn how user-centered experience modeling can help you deliver world-class information architecture. Abstract models yield scalable, concrete information architectures that stand the test of time. Join Riley and Ames as they explore examples from IBM's work with abstract models and discover methods for using experience models at the team and enterprise level.


Every Page is Page One

Mark Baker, originally presented 2 October 2013

This webinar showcases an approach to topic-based writing that recognizes that readers can come to any piece of content from anywhere. To serve them, every topic needs to be written to be an effective page one for the reader. This webinar will introduce the Every Page is Page One information design pattern and outline the basic qualities of a good Every Page is Page One topic.


Empowering the Introvert Within: Becoming an Outstanding Leader

Ben Woelk and Hannah Morgan, originally presented 1 October 2013

Introverts possess a quiet confidence that commands respect. When you leverage the innate strengths of introverts—self awareness, concern, and communication—you gain recognition as a leader. Discover how you can become an outstanding leader with this live Web seminar.


Plain Talk: Get the Marbles Out of Your Message

Eric Koup, originally presented 17 September 2013

It's difficult to understand someone speaking with a mouthful of marbles. Your written content can be full of marbles, too (metaphorically, of course). This session will outline how a "Plain Talk" philosophy can help you produce clear communications, provide some tips on writing more "Plain Talk-y," and discuss how to sell the Plain Talk philosophy at your job.


Lessons Learned During CMS Rollout

Rhyne Armstrong, originally presented 5 September 2013

After selecting a Content Management System for your organization, the next steps can be daunting. How long will it take to roll out? Will you have to find development resources to make the system do what you need? Do you find resources in-house or do you hire them? What do you do to make sure your system meets expectations? During this session, we will attempt to answer these questions and discuss best practices for production, status reporting, and demonstration.


Customer Journey Maps: Visualizing an Engaging Customer Experience

Donn DeBoard, originally presented 21 August 2013

Customer Journey Maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, you’ll create a customer journey map for a real-world situation.


Indexing for Multiple Outputs

Cheryl Landes, originally presented 15 August 2013

This presentation will focus on how to index content that will be published in more than one type of format from the same source, such as to print, online help, mobile, and eBooks. Although you're applying the same indexing concepts, you must adjust your entries to work in every type of output. How do you do this? Cheryl Landes will guide you through the process with best practices she has developed during more than two decades of indexing technical documentation in a variety of formats.


Baby Steps: Automated Publishing with Arbortext and SharePoint

Brett McCorkle and Rita Briody, originally presented 14 August 2013

The introduction of DITA and XML-based documentation has changed the way we can deliver content to end-users. XML makes possible the integration of a multitude of applications to improve the delivery of content to users. Erie Insurance’s goal was to provide users with full-text search of multiple document types, presented as Web search results. An automated publishing solution that included our authoring tool, content management system, and SharePoint 2010 would act as the infrastructure to meet this goal. This would allow the company to move away from document-centric publishing to deliver content in discrete topics that provide targeted results for users, thereby saving them time and improving overall efficiency.