STC's recorded webinars are recordings of all STC live webinars. A recording of each webinar is posted 30 days after the original presentation date. They are available for download for $39 for all STC members and $79 for nonmembers. Included below are description, presenter, and original presentation date. The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top.

To access your purchased recording:

Once your payment is processed, go to the Member Home page on From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. That product eventually expires, so we recommend bookmarking the Adobe Connect link itself (which never expires) or saving it somewhere.

For questions about webinar recordings, please contact Deborah Repasy.

Note: All information provided in the descriptions is accurate as of the date of the original webinar. Recordings are not refundable.

Designing Documentation with Users in Mind

David Dick, originally presented 21 August 2014

This webinar discusses how we can we design documentation that addresses gaps between what the user knows about the product, what they need to learn about the product to understand how to use it successfully, and how we can design documentation with the users in mind.


Beyond the Manual: Writing for the Web

Ellen Buttolph, originally presented 20 August 2014

Technical writing is not just about writing user guides. Web pages, wikis, and mobile applications are replacing manuals and online help. The basic principles of print and Web writing may be the same, but you need to engage your readers as you create content that is easy to understand, well organized, and speaks directly to your audience. Whether you're looking to optimize your current Web content or creating your first wiki, learn how you can transition your skills to writing for the Web.


Visualizing Documents With Scalable Vector Graphics

David Gardiner, originally presented 29 July 2014

Scalable vector graphics (SVG) is part of HTML5 and has considerable potential for producing hyperlinked infographics for online help. This webinar shows how SVG can be the basis for new online documentation interfaces that integrate with topic-based help and improve the user experience. Learn how SVG as an enabling technology can be the basis for visual-first interfaces that improve accessibility of technical documents.


Destination: Graphics

Tricia Spayer, originally presented 22 July 2014

When planning a trip, it’s essential to know your destination. This is also true for graphics. You need to know where the graphics are going to be seen before you add them to your documentation. The destination will determine the best format, resolution, and size of graphic to use. Come to this webinar to plan your graphics journey. You will also learn about the benefits of using graphics vs. text, what makes an effective graphic, best practices for graphics, the types of graphics, single-sourcing graphics, effective callouts, and enhancing illustrations and photographs.


Styles Gone Wild? CSS Concepts in a Nutshell

Neil Perlin, originally presented 18 July 2014

New online content techniques like multichannel publishing and responsive design rely heavily on best practices for development. One of the most important of those practices is the use of styles and style sheets, in line with W3C recommendations that style codes be removed from HTML files and put in a style sheet, or CSS, instead. The result will be cleaner, more future-proofed content. If you’re new to CSS, it may look impenetrable but there actually is logic to it. Understand that logic and the rest begins to fall into place. If you’ve decided that it’s time to make serious and correct use of styles but aren’t sure where to start, this presentation will get you going.


Taking Help to the Next Step: Embedded Video

Matthew West, originally presented 8 July 2014

People are more connected than ever and video is becoming the ubiquitous channel for delivering how-to content to the connected world. Product help no longer has to be static text and long descriptive passages. That rich text content can be delivered as short video clips embedded into online help, meaning that text can be minimized to key points for those users who need only a simple answer, while complex content can be delivered as a quick video tutorial, reducing complex help documents to simple content that is more likely to be used.


Targeting Content to Your Users’ Goals

Alyssa Fox, originally presented 19 June 2014

In today’s business environment, everyone is doing more with less. How do you provide the content your users need, when they need it, with fewer people and less time to do it? Taking into account these factors, along with our agile environment, the presenter’s team started shifting toward content targeted to achieving users’ goals. This type of content gives specific information when and where necessary, documents best practices, provides extensive and relevant examples, and does not document the obvious or easily discoverable.


That’s a Good Question!

Elizabeth (Bette) Frick, originally presented 24 April 2014

A major factor in a technical communication professional’s success is asking questions—the right questions—of SMEs, managers, clients, users, and yourself. If you’ve ever suffered expensive consequences because you didn’t ask the right question or you framed your question poorly, you’ll benefit from this lively and interactive session on learning to ask the right questions.


Plugging our Black Holes of Knowledge

Ray Gallon, originally presented 18 March 2014

For most of our history, we have designed linear, sequential learning systems, starting with beginners' level and progressing to advanced. But the Web lets us quickly find morsels of information out of sequence, without the context to understand it. We all have "quantum black holes" in our knowledge bases, which we fill in using a variety of strategies, mostly improvised. This presentation focuses on techniques for designing information to integrate into this world of "standalone chunks" that comes from a "new" user interaction model and a new type of user/learner.


Using Video/Animation: From Storyboard to Finished Project

Cynthia Chin-Lee and Lisa Kuder, originally presented 13 March 2014

Planning a video or animation project to complement your technical publications or as a standalone project? Where do you start? Assuming you have selected your video or animation environment (hardware, software, writers, videographers, and production site), you will learn the steps involved in developing and then creating the video/animation projects. See how to determine what to include in the video or animation, and what additional steps are required in the project beyond typical documentation. You will also learn how to integrate the animation or video into the documentation library, corporate websites, and social media.


DITA-Based Documentation for Complex Software Products

Carsten Brennecke, originally presented 5 March 2014

This webinar describes the challenges of providing documentation for broad software portfolios with heavy reuse of software components between products, and at the same time, managing extremely complex versioning. Learn how a company used specialized DITA maps to componentize documentation according to software components, described the interdependencies between software components, and provided for reuse. For each release, containers reflecting the software were strung together in a hierarchy to define the content set and linking rules within it.


Make This Your Year to Work Smart and Live Well

Judith Shenouda, originally presented 11 December 2013

When the Great Recession hit several years ago, the presenter had the gift of time to think about ways to transition from a schedule filled with writing and editing publications, managing projects, and keeping a business humming along to a calendar that also included speaking gigs. To help make this transition, she mapped out a process that became a book and continues to fuel new ideas. From this reservoir, she identified 12 steps you can follow—one step each month—to transition from where you are to where you want to be. Get ready now to make this year your year!