Improving the User Experience by Applying Progressive Information Disclosure

Andrea Ames

Overview

You know there is more to technical communication than developing traditional deliverables, that the experience need not be discontinuous or redundant, and that you can positively impact product experiences through content. How? Through progressive information disclosure. Learn how to improve users’ experiences using this information architecture and design technique.

After taking this webinar, you'll know how to:

  • Approach information architecture and design from the perspective of the users goals and tasks.
  • Reveal just the information that the user needs, just when she needs it, to improve the product and information experience.
  • Create the appropriate team and process environment necessary to make the approach successful in a real, product-development environment.

Presenter Biography

Andrea Ames is an information experience strategist/architect at IBM. Prior to IBM, Andrea was an information strategy, architecture, and usability consultant, helping large and small businesses to engineer their processes to develop information in ways that enhance usability, increase and accelerate user productivity, increase adoption and customer loyalty, and support business goals. Andrea has 25+ years of experience in technical communication. She is Fellow and past President (2004-2005) of STC, Distinguished Engineer of ACM (the first technical communicator to achieve this distinction), Senior Member of IEEE, and member of SWE, ASIS&T, IAI, UPA, and ATTW. Andrea designed, coordinates, and teaches in UCSC in Silicon Valley’s technical writing and communication program; published two award-winning technical books and more than 50 papers and articles; and speaks regularly at conferences and professional meetings around the world.