Creating Help in Wiki Environment

Tom Johnson

Overview

One advantage to working in a wiki environment is to enable collaboration among a community of users. Without this collaboration, wikis offer little more than ease of publishing. But how do you build a community of users? How do you invite intelligent edits and contributions to your growing body of wiki information? How do you communicate needs, coordinate tasks, and build publishing momentum across a wide swath of community contributors, each with different motivations and backgrounds? Most importantly, how do you persuade potential contributors to join your cause? This webinar will look at the dynamics of community and how to structure your efforts to encourage maximum contributions from community members.

Presenter Biography

Tom Johnson is a senior technical writer for the LDS Church. At work, Tom manages a community of more than 100 volunteer writers who contribute to the LDSTech blog and wiki, http://tech.lds.org. Tom also writes a popular blog on technical communication, http://idratherbewriting.com. He can be reached at tom@idratherbewriting.com.