How Writers Can Thrive in Agile Software Development

Gavin Austin

Overview

Many writers are trying to figure out how to meet deadlines, write quality documentation, and stay sane as their software companies switch from the traditional “waterfall” method of development to the popular Agile methodology. Learn strategies and best practices to help you thrive as a writer in an Agile environment.

An industry of consultants caters to making developers and product managers successful with Agile, but there is limited, if any, information on how writers can cope in such an environment. How do we know? Because in 2006, Salesforce.com switched to Agile. Our Documentation and User Assistance team found few external resources to help us work with Agile, even though our executives, managers, and Agile coaches were determined to help us succeed. From our experience, you'll learn:

  • What to do if you're not really Agile
  • Problems we faced when switching to Agile
  • Implementation solutions
  • Daily best practices
  • Team best practices
  • The benefits of writing in Agile
  • Troubleshooting tips

If you're trying to implement an Agile documentation strategy or thrive in Agile, this webinar will provide you with tips to help you implement, tricks to help you cope, and strategies to help you work better.

Presenter Biography

Gavin Austin is a lead technical writer at Salesforce.com, where he writes online help, release notes, tip sheets, implementation guides, API development guides, and programming language reference guides. Gavin has delivered presentations on Agile for the STC San Francisco Chapter, WritersUA, Blue Shield of California, and San Francisco State University. He coauthored A Writers Guide to Surviving Software Development, which was featured on the ScrumAlliance website.