Communication Culture: Resolving Conflict and Leveraging Feedback

Barrie Byron and Ann Grove


Resolving conflict and responding to feedback are core professional survival skills. In our current economy, our ability to master soft skills such as conflict resolution can be more important than mastery of technical communication and project management. Yet, those of us in heads-down writing and technical positions are not necessarily well-equipped to successfully deal with conflict.

In their second year of co-presenting, Barrie Byron and Ann Grove will shed light on topics such as how to:

  • Leverage your listening and analysis skills to assess your options
  • Deal with conflict when you feel powerless
  • Become more comfortable with conflict
  • Use feedback from your coworkers to improve your performance, and the quality of your work

You will be empowered once you understand the dynamics of this common experience.

Presenter Biography

Barrie Byron is an award-winning information developer for software products with more than 20 years of professional experience. Barrie is a consultant with a keen interest in new technologies and tools. She is an STC Associate Fellow and senior member, past president of the STC Palm Beaches Chapter, and a competitions leader for the new Greater New York and Philadelphia Regional TechComm Competition. With more than 12 years of Toastmasters experience, she is past president of Princeton Toastmasters, has earned the Advanced Communicator Gold and Advanced Leader credentials, and currently serves as public relations officer for the Eastern Pennsylvania and Southern New Jersey District.

Ann Grove is president of and lead consultant for Logical Writing Solutions, Inc., a Pennsylvania consulting firm she founded 12 years ago. Ann considers herself a communicator for the full software project lifecycle. Under Ann's leadership, Logical provides a breadth of services including compliance assistance, business analysis, technical writing, marketing, instructional design, and training. She is an STC Associate Fellow and senior member, past president of the former Susquehanna Valley Chapter, and is a member of chapters in New York, Philadelphia, and Palm Beaches. Ann also is a member of the International Association of Privacy Professionals.