Scenario-Driven Information Architecture

Diedre Longo and Beth Hettich


Now more than ever, technical communicators must find ways to recession-proof their jobs and careers, use scarce resources strategically, and find new ways to demonstrate critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these problems! This practical session will teach you about scenarios—how to use scenarios to drive high-value content and eliminate low-value effort.

The presenters will discuss the details of an effective scenario, how to create or adapt scenarios for use in your work with content, how to employ them to develop an information architecture, and techniques to get extra value from scenarios. Come see how scenarios can empower you to make meaningful change in your work environment!