Social Documentation and the Future of Technical Publications

Michael Lykhinin

Overview

Technical communication may be on the brink of a cultural shift from one-sided, didactic, expert-driven user documentation to utilizing user-generated content, collaborative communication, and the power of communities. Documentation teams can now utilize Web 2.0 approaches to capture user-generated content using user communities, wikis, blogs, forums, and other social media and to capture user information using social platforms APIs.

To execute a successful social documentation strategy, documentation teams need to learn to architect and foster user communities and then to incorporate user-generated content into their workflows.

This webinar will cover:

  • Web 2.0 and social documentation
  • Crowdsourcing, communities of practice, and writers
  • Motivation and contribution rates
  • Content manipulation and distribution
  • Collecting user information, personalization, and feedback
  • Social documentation roadmap and technology selection
  • Social documentation group on LinkedIn