Lisa Pappas is currently a customer experience tester in SAS Enterprise Excellence Center. While in SAS research and development, she led SAS’s accessibility initiative, developing strategies to assess and improve conformance of SAS products to international standards for accessibility. Before joining SAS, Lisa’s career in the software industry included engineering project management, Web design and development, and technical communication of various genres.
She has authored several papers, articles, and scholarly chapters on accessibility, information architecture, and Web usability. She was a contributing editor on the W3C Web Accessibility Initiative—Accessible Rich Internet Application (WAI-ARIA) specification. A native of North Carolina, Lisa earned her master of science in technical communication from North Carolina State University, with a thesis on socio-linguistics. She is an advocate of public education and volunteers with a charter high school and animal rescue organization.