Q: A strong indicator of future success is past success. What positions have you held that involved the responsibilities of the office you are seeking, what specific responsibilities were assigned to that position and what was the result of your efforts?
A consultant has no power. I must prove my "authority" with every job. The greatest testimony to this is the repeat business I get.
On the STC board, I have been successful as liaison with Membership Committee and Standards Council, calling attention to standards work, often unknown, even to board members. I regularly team with colleagues to bring issues to a successful conclusion.
As founding vice president of the Toronto writers’ guild of the Association of Canadian Television and Radio Artists, I helped to create a new branch of an organization that was both collective negotiator and authors’ rights society. One of my duties was to serve on a team that renegotiated a collective agreement with the CBC. This required enormous patience, organizational skills, and a mix of persistence with ability to compromise.
The result was a contract that better reflected writers’ reality, and enabled writer-producers to increase their earnings with greater artistic and journalistic control.
I have built my company from scratch. When I came into this profession in 1994, no one knew about it. I had to do “Concept Selling” to create and market my services and get established. I would say I have done it fairly well.
As the Managing Director & CEO of the company, I decide the direction of the company. Though Technowrites is not a funded (Public-funded or V.C.-funded) organization I have been able to build an excellent team of managers. I have created an environment of cooperation, collaboration, and growth. We were the first and the only company to launch Technical Communication courses in 3-days, 3-month, 6-month, 12-month, 14-month, and distance learning models. We were the first company in India to offer internship programs to our students.
We weathered the storms of the 2001 market downturn and the 2009 recession. Many students trained by me are today working as managers. It would be difficult to find a technical writer in India who may not have heard about Technowrites.
I was instrumental in forming STC India chapter and then helping to grow to current strengths. Being an entire coutry under one chapter, STC India chapter adopted different strategy and model. We have received several awards in the past including community of Distinction.
I feel that my work experience and STC experience at the chapter and Society levels have provided the experience needed to be an effective member of the STC board. As chapter program manager and technical program manager for STC annual conferences, I developed a good sense of the topics that members want.
My experience as a competition judge was a great background for teaching technical communication. I was able to provide many examples (both effective and ineffective) to my students, and the evaluation criteria for judging provided a good foundation of what makes a document effective.
As a member of the STC Certification Task Force and Commission, we successfully developed the competency model and evaluation criteria for the Certified Professional Technical Communicator. This effort involved relying on my experience as a writer, manager, and educator, and it required a broad-based approach that included all types of technical communication for both practitioners and educators.