Joe Welinske: An Overview of Trends, Tools, and Technologies in Software User Assistance

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  • Robin Davidson
    Robin Davidson
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Joe Welinske: An Overview of Trends, Tools, and Technologies in Software User Assistance
Event Information
Category:
Location:
Duquesne University Student Union Room 608, 600 Forbes Ave, Pittsburgh, PA 15219
Time:
From : Thursday, 09 February 2012 18:30
Until : Thursday, 09 February 2012 20:30
(UTC -05:00) Eastern Time (US & Canada), Bogota, Lima
Seats available:
29 (30 total)
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Event Details

An Overview of Trends, Tools, and Technologies in Software User Assistance


The application of technical communication skills to the development of software user assistance has grown immensely in the past twenty years.This specialization is very fulfilling and challenging and technical communicators are finding their role in the software development process to be increasingly valued. User assistance is much more than "Help." It encompasses a wide range of skills and technologies that are combined to improve the software user's experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets.


Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding. This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field. The seventy-five minute session should be of interest to technical communicators of all backgrounds and experience levels.

** RSVP VIA STCPGH.ORG **

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