Southwestern Ontario and Utah chapters jointly present Tom Johnson on the topic of "Organizing Help Content: The Problem of Findability"  

If you have ever tried to find information in a help file or on a web site, you can empathize with users who might experience the same frustration using your company’s help or website. Fortunately, as a technical writer, you can make this experience a more positive and productive one by using some of the techniques described in this web seminar.

For more information, see http://www.stc-soc.org/calendar/2012-01-26.php