STC Summit 2012:

Online communities are the new online help. To future-proof your career, it's time to build to build your online community skills. We share our experience working with two enterprise communities, and provide strategies, tips, and best practices for success with managing online communities, curating content, and encouraging community participation.

LEARNER OUTCOMES:

- Find out how enterprises are tapping gamification strategies to encourage community participation

- Learn strategies for tapping into a pool of potential community members who are motivated to help others, and gain insight into creative ways to reach people, engage existing members, and connect with passionate participants

- Understand the key requirements for enterprise communities, also called (Enterprise) Help 2.0