Bernard Aschwanden: Tips and Tricks to improving User Assistance using Adobe TCS4
5:30 am - 6:45 - Networking & Snack
7:00 pm - 8:30 pm - Meeting (Live or Virtual)
Tips and tricks to improving the user experience through eLearning assistance A picture is worth 1000 words, how many words is a video worth?
During this 90 minute presentation you get to understand how to review a support topic and develop a storyboard and related online training video to help users visualize how to perform tasks.
Rather than delivering just text, provide users with detailed video showcasing specifically how to perform key functions. Help your audience SEE how to resolve issues before they become problems.Using the full Adobe Technical Communications Suite you can create and manage content for text, print, online, web, video, and other delivery methods. See how it’s done and take away best practices.