Bernard Aschwanden: Tips and Tricks to improving User Assistance using Adobe TCS4
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  • Malu C. Schloss
    Malu C. Schloss
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Bernard Aschwanden: Tips and Tricks to improving User Assistance using Adobe TCS4
Event Information
Category:
Location:
Virtual / Thomson Reuters New York
Time:
From : Thursday, 24 January 2013 19:00
Until : Thursday, 24 January 2013 20:30
(UTC -05:00) Eastern Time (US & Canada), Bogota, Lima
Seats available:
Unlimited seats
Event Creator:
Malu C. Schloss

Event Details

 

5:30 am - 6:45 - Networking & Snack
7:00 pm - 8:30 pm - Meeting (Live or Virtual) 

Tips and tricks to improving the user experience through eLearning assistance A picture is worth 1000 words, how many words is a video worth?
During this 90 minute presentation you get to understand how to review a support topic and develop a storyboard and related online training video to help users visualize how to perform tasks.

Rather than delivering just text, provide users with detailed video showcasing specifically how to perform key functions. Help your audience SEE how to resolve issues before they become problems.Using the full Adobe Technical Communications Suite you can create and manage content for text, print, online, web, video, and other delivery methods. See how it’s done and take away best practices.
 
 

Location

VIRTUAL and Thomson Reuters, NY, NY 10007
  
Important: A license for ADOBE TCS4 will be raffled among participants!

Registration for workshop and meeting

http://www.stcnymetro.org/home/upcoming-events/tools-of-the-trade


 

Please register early. DEADLINE for REGISTRATION - one day before the meeting. Weblink will be sent one day before the meeting.

  

All registrations are transferable but non-refundable. 

About Bernard Aschwanden

Bernard Aschwanden is a recognized publishing technologies expert. He is an Adobe Certified Trainer, a Certified Technical Trainer, and the author of numerous articles on xml-based publishing and single sourcing. He is the founder and president of Publishing Smarter. In addition to his publishing background and speaking tours, Bernard teaches a variety of courses. These include XML, DITA, CMS tools and related technologies, best practices for structured authoring, content management, and tools such as FrameMaker and XMetaL. He also works with clients to convert legacy content, analyze documentation, review workflows, and identify best practices in technical communications. Bernard is a Director of the Society for Technical Communication and a past President of the Toronto STC. He is a professor in the continuing education Technical Communications program with Seneca@York, on the advisory board for the Humber College Technical Communications program, and remains active in the STC delivering in-person seminars and online webinars to members around the world. He has helped hundreds of companies implement successful publishing solutions.

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