STC Webinar: Successful Strategies for Continuous Improvement, by Marta Rauch
Overview: Hear proven strategies for implementing continuous improvement for your processes and deliverables. Discover practical tips, insights, and best practices for overcoming project challenges as you increase customer satisfaction and raise your department’s value to the corporation.
Marta Rauch leads the Planning information development team at Oracle, where she helps drive innovations that enhance product quality, reduce time and costs for development, and improve customer satisfaction. Her publications include an article on Adapting to Change in the Best Practices journal of the Center for Information-Development Management. With over 20 years of experience in technical communication, Marta has received 14 STC awards for individual and team projects at the local, national, and international level. An STC senior member and mentor for the Silicon Valley Chapter, she holds a certificate in technical writing form the University of California Extension and a BA from Stanford University.
Live STC Webinar: http://www.stc.org/education/online-education/live-seminars/item/successful-strategies-for-continuous-improvement?category_id=53