From User Manuals to YouTube: Using Video to Assist Your Users - Oct 19
Sunday, 02 October 2011

Are you thinking about adding "how to" videos to your user assistance arsenal, but not sure where to begin? This session walks you through creating your first video, from choosing the right tool to deciding the best way to deliver video to your users. This session also covers how creating videos can help increase the visibility and value of your team within your company and your user community.

Presented by: Dean Atchison is a manager of documentation and user assistance at He created one of the first videos embedded within the salesforce product, and established the guidelines and processes that other writers follow to create videos for their features. The Salesforce documentation team now creates up to twelve "how to" videos for every release and makes these videos available from the online help, release notes, product UI, and knowledge base articles