User assistance in a customer relation management system
Discussion started by Frank E. Tagader , on 04 June 04:07 PM

Are there any ua developers out there who publish content through a CRM system?

Do you use the CRM as your development tool and publishing tool?

If you are not using the CRM as a development tool, what authoring tool do youuse to migrate content to your CRM environment?

Any information on this approach would be welcome.




Frank Tagader

Pearson Education

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Frank E. Tagader
Thanks, John!
Wednesday, 04 June 2014 21:48
John Sgammato
I author in FrameMaker and publish to Salesforce Knowledge knowledgebase. It's a highly effective solution, but the engineering is non-trivial. I presented about it at the Summit in Phoenix as part of Neil Perlin's Bleeding Edge session. You can see the slides at
Wednesday, 04 June 2014 21:27