James Bousquet is a senior customer training coordinator at ATS Life Sciences, and lives in Waterloo, Ontario, Canada. After 14 years in software engineering, he transitioned to technical communication 12 years ago and has been a customer trainer since 2013.

Jim holds degrees in Biology and Systems Design Engineering, as well as certificates in Physiology, Technical Writing, and Teaching/Training Adults. He served as Treasurer of the Instructional Design and Learning SIG, as President and Treasurer of the STC Southwestern Ontario Chapter, and received a Distinguished Chapter Service Award in 2017. He also enjoys helping to organize Fluxible, an annual UX Design conference in Waterloo.