Career/Professional Development

This panel of highly experienced professionals will explore the behaviors, traits, and skills needed to be successful in technical communication.

Mergers bring such overwhelming changes that often you are left grieving. We’ll provide two perspectives of the grieving process and ways to take advantage of the changes going on.

To communicate most effectively, you need to understand how communication works. This session will look at basic communication models, what works, what causes it to breakdown, why people are different from you. This is the foundation for understanding communication.

The past decade has seen us transition into Information Developers. With the proliferation of user-generated content, our future role increasingly be as the Knowledge Integrators. In addition to creating user assistance, we will also become the official resource for collecting, verifying and redistributing input from our users.

Questions are the foundation of excellent research and interviews. Learn the power of questions, what they can engender, and how to write them; as well as 10 types of questions and how to sequence them to obtain the information you need.