Live Webinars

If you’re responsible for documentation of any kind, you know the pain points associated with planning for creation, delivery, and governance. Much documentation now has to live in variety of formats and cater to several audiences. Learn the secrets to effective documentation project management, including research, content development, publication, and governance.

Are you familiar with the Flynn effect? It states that each generation of children is getting smarter than the previous generation. Needless to say, so are products. Think Driverless cars! But what’s happening with your help content? Is it keeping pace with Flynn’s users? Tune in to this webinar to listen to the challenges users face with traditional content and some of the ways to address these challenges. Let’s look at what makes content intelligent and how you can create such content. Flynn will be pleased.

My boss, the King of Continuous Improvement, threw down the gauntlet when we set my goals for last year. He asked me to come up with tangible ways to measure and improve the quality and completeness of our user documentation. We all know that measuring documentation is an extraordinary complicated thing to do. And just how do we know our documentation is complete? In this session, I will share with the several initiatives my team took to tackle this challenge with hopes of inspiring you to take a fresh look at how you might improve the performance of your own team and the satisfaction of your customers with the content you produce.

This webinar will share new, original research that quantifies (in time and dollars) the impact of images and video on understanding, retention of complex information, tasks completion, and productivity. The study also explores changing consumer preference and what it means for content creators in 2019. We’ll wrap up by looking at one innovative method for leveraging the power of visual communication while reducing the need to update and localize the visuals in software documentation. See real life examples of Simplified User Interface (SUI)—a visual treatment for screenshots—and learn the three benefits of this approach.

In health and medical contexts, effective materials are those individuals can use easily and successfully. The process of designing materials to facilitate their use is known as “usability.” Achieving it involves addressing who will use materials, when, where, and how. Such complexities can be difficult to identify, but they are essential to creating products that meet audience expectations and needs.