Live Webinars

In this webinar we will discuss key issues in deciding whether to go independent and how to make it work. We will not discuss issues like insurance and incorporation – there’s plenty of information to be found about those issues. Instead, the presentation focuses on the psychological issues. Even if you don’t plan to go independent, many of the topics, such as career flexibility, branding, and staying current are likely to apply to you.

Jobs-To-Be-Done (JTBD) is a customer-centered approach that helps identify the “secret sauce” to your customers’  success – their motivation – and anticipated outcomes when performing a job.

In this webinar, we will briefly discuss the JTBD theory, needs framework, and the job story format. Donn will demonstrate how to build out a short job story. You’ll have some time for hand-on practice. Finally, he will  describe how JTBD can lead to opportunities for innovation.

Register Now: STC Members: $29 USD; Nonmembers $59 USD Leveraging Infographics in Documentation Wednesday, 24 March 2021 11:00 AM to 12 Noon Eastern time (GMT-4) Most people don't like to read, especially in an era of too much information. Once considered primarily a written domain, technical documentation is becoming more visual as it appears online. [...]

In a product setting, technical communication exists for one reason: to enable users to accomplish their goals with the product. To successfully accomplish this goal, we need to break down the traditional organizational silos of Documentation, Training, Product and Support, and move to conversation to a higher level: one of Technical Knowledge. Join this webinar to learn more about one team’s journey in rethinking Technical Communication teams. Listen to the stories and lessons learned during that process to understand how you can rethink your own Technical Communication work to elevate the conversation and the impact of what we do.

This case study shows how a video gaming technology company with an advanced Agile implementation has honed their documentation team’s Kanban process over the last 3 years to gain efficiencies, reduce bottlenecks, and work with a spirit of continuous improvement.