Communication is morphing at a dizzying rate. In some fields,technological advancements disintegrate job functions without warning. This presentation will use statistics to present a vision of the technical communications profession in 2020, and explain steps we can take today to be a part of that vision.
This session gives you a thorough introduction to guidelines that should be followed by all technical writers and editors, but especially those whose content will be translated/read by non-native speakers of English. Abundant examples will illustrate how the Global English guidelines can eliminate ambiguities and improve readability.
Visual explanations are powerful tools because they invite audiences into topics and help them understand and remember complex ideas. What steps can a writer follow to develop engaging and effective visual explanations?
In recent years, Symantec Information Developers have worked to transition customer documentation from a traditional book paradigm into topic-based, on-demand user assistance. To support this effort an XML based publishing environment that combines open source technologies with select commercial applications was deployed. This allows for sharing XML content chunks across products, release versions and writing […]