As technical communication becomes increasingly technical, and as the pace of change accelerates, it’s important for technical communicators to stay informed about new technologies, tools, and trends. That’s the job of Beyond the Bleeding Edge, a session that provides an early warning system for STC members.
The rapid rise of collaboration has changed the way we develop documentation. At the 2010 Summit I invited my audience to join a conversation about how to meet the challenges associated with these changes. Based on that conversation, I describe new best practices for editing, reviewing, legacy documentation, and localization.
Case studies demonstrate how two groups use Daisy, an open-source content management and publishing platform, to publish structured help for two Web products with very different business requirements. Both systems were rolled out with short lead times and have reduced costs by supporting re-use, re-purposing, and translation management.