Production and Delivery of Content

Templates—pre-designed screen layouts—are central to many content management implementations. But how templates really work in practice? This interactive session provides 11 insights into the adoption of templates that emerged from a four-year study of 11-cases of template-based documents in 10 organizations.

With all the hype about DITA, DocBook sometimes gets forgotten. However, it is still alive, well, and a great choice for many applications, including some that DITA is known for. This talk will make the case for DocBook.

What makes something emotionally engaging? Is there a place for delight in business applications? Find out as we redesign a familiar business tool using ideas from behavioral economics, neuroscience, and game mechanics. During this session, Stephen P. Anderson, guides you through specific examples of sites who’ve designed serendipity, arousal, rewards, and other seductive elements into […]

The recent Google Chrome comic caused a lot of buzz. But it’s far from being the first “technical” comic. Find out how comics can help you produce better tech docs.

Last year Patricia talked about analytics for developer docs. This year, she’ll talk about analytics for user docs. Four new features make analytics the must-have tool for documenters: in-page analytics, content grouping (beta), flow visualization, and SEO Optimization. Advanced segments, a great way to get your own insights into your users, will also be covered.