Production and Delivery of Content

Thinking about trying mobile for your online help or doc but hesitant because of the need for new tools? App programming? Try using your help authoring tool. We’ll review mobile outputs from Robo Help and Flare, then look at the features that help create the most flexible and controlled content possible.

Make selecting a CMS a decision without emotion and without vendor hype. Develop a set of requirements, narrow the field of candidates, organize a proof of concept and evaluate all the results to select a CMS that best fits your team.

Templates—pre-designed screen layouts—are central to many content management implementations. But how templates really work in practice? This interactive session provides 11 insights into the adoption of templates that emerged from a four-year study of 11-cases of template-based documents in 10 organizations.

With all the hype about DITA, DocBook sometimes gets forgotten. However, it is still alive, well, and a great choice for many applications, including some that DITA is known for. This talk will make the case for DocBook.

What makes something emotionally engaging? Is there a place for delight in business applications? Find out as we redesign a familiar business tool using ideas from behavioral economics, neuroscience, and game mechanics. During this session, Stephen P. Anderson, guides you through specific examples of sites who’ve designed serendipity, arousal, rewards, and other seductive elements into […]