This presentation examines four common scenarios for reuse and how user assistance architects and information developers can keep their reuse options open in each scenario: Same document in different media Same topic in different documents Same content within many topics Slightly different content within one topic
Successful project management is never easy. An eLearning project provides additional challenges due to the disciplines, personalities and technologies involved, maintaining client satisfaction, not succumbing to scope creep and the fact that it involves both a training and a software project. This session provides practical, real-world examples, techniques, and resources that participants can instantly apply […]
The rapid rise of collaboration has changed the way we develop documentation. At the 2010 Summit I invited my audience to join a conversation about how to meet the challenges associated with these changes. Based on that conversation, I describe new best practices for editing, reviewing, legacy documentation, and localization.