Production and Delivery of Content

This presentation examines four common scenarios for reuse and how user assistance architects and information developers can keep their reuse options open in each scenario: Same document in different media Same topic in different documents Same content within many topics Slightly different content within one topic

Successful project management is never easy. An eLearning project provides additional challenges due to the disciplines, personalities and technologies involved, maintaining client satisfaction, not succumbing to scope creep and the fact that it involves both a training and a software project. This session provides practical, real-world examples, techniques, and resources that participants can instantly apply […]

So you’ve decided that making your documentation available as ePub files is the way to go. But with so many tools available, how do you decide which is best?

In this demonstration, DITA and user-generated content live side-by-side in a real-world framework as promoted by the open-source DITA2Wiki initiative.

The rapid rise of collaboration has changed the way we develop documentation. At the 2010 Summit I invited my audience to join a conversation about how to meet the challenges associated with these changes. Based on that conversation, I describe new best practices for editing, reviewing, legacy documentation, and localization.