Last year Patricia talked about analytics for developer docs. This year, she’ll talk about analytics for user docs. Four new features make analytics the must-have tool for documenters: in-page analytics, content grouping (beta), flow visualization, and SEO Optimization. Advanced segments, a great way to get your own insights into your users, will also be covered.
In recent years, Symantec Information Developers have worked to transition customer documentation from a traditional book paradigm into topic-based, on-demand user assistance. To support this effort an XML based publishing environment that combines open source technologies with select commercial applications was deployed. This allows for sharing XML content chunks across products, release versions and writing […]
This presentation examines four common scenarios for reuse and how user assistance architects and information developers can keep their reuse options open in each scenario: Same document in different media Same topic in different documents Same content within many topics Slightly different content within one topic
Successful project management is never easy. An eLearning project provides additional challenges due to the disciplines, personalities and technologies involved, maintaining client satisfaction, not succumbing to scope creep and the fact that it involves both a training and a software project. This session provides practical, real-world examples, techniques, and resources that participants can instantly apply […]