Summit

Harnessing the power of Web 2.0 to build and deliver robust documentation is becoming more and more important. The importance of the technical writer engaging end users, soliciting and incorporating feedback to ensure delivery of the most useful and usable documentation must be emphasized. Learn how today’s and tomorrow’s technology can enable this process.

Although most technical communicators value good information design, they often fall short in being able to support their ideas with empirical evidence. Research on information design can help us build stronger arguments for our writing and design choices. Come hear about recent research on how good information design can help you engage the people you […]

Quick reference guides provide a friendly way for users to learn new products without burying themselves in a manual. With one page, users can find all they need to know.

Knowledge Brokers align their process with the company’s business strategy and their content with a consumer’s buying decision. If you want to increase the value of your position and the value of documentation, this presentation will give you the right mindset when looking at content strategies.

Do you feel you are the captain of your career, going exactly where you want to go, when you want to go, and the way you want to get there?Or do you feel more like a galley slave chained to a job you hate, perhaps one that pays slave wages?This session is about creating the […]