Communication methods are transforming at an alarming rate. With rapid advances in global, mobile, and social dialog, how can technical writers keep up? This session will explain the fundamental shifts taking place and provide practical instruction on how information developers can prepare, respond, and succeed.
You can use Analytics to measure user engagement with your online docs. I’ll demonstrate how our user education team uses Google Analytics on our developer documentation (http://code.google.com/apis/analytics/) to get insight into how well our documents are serving our users.
Includes the following topics: iPhone, IPad, Android: A Quick Intro to Developing User Assistance for Mobile Aps, presented by Joe Welinske; Repurposing Software you Already Have: An Example Using Mimic, presented by Gretchen Hambright; and Search Engine Optimization: My Life With Spiders, presented by Robert Rhyne Armstrong.