Tools, New Media and Technology

You can use Analytics to measure user engagement with your online docs. I’ll demonstrate how our user education team uses Google Analytics on our developer documentation (http://code.google.com/apis/analytics/) to get insight into how well our documents are serving our users.

If you are considering DITA, but are trying to figure out whether you can justify the cost and effort, this session is for you. Youll learn how to communicate the rationale for DITA in terms that management understands.

Includes the following topics: iPhone, IPad, Android: A Quick Intro to Developing User Assistance for Mobile Aps, presented by Joe Welinske; Repurposing Software you Already Have: An Example Using Mimic, presented by Gretchen Hambright; and Search Engine Optimization: My Life With Spiders, presented by Robert Rhyne Armstrong.

In this session, Peter will explain why HTML5 is going to have a tremendous impact on technical communication. He will introduce you to the most relevant HTML5 features and show you practical tools, tips, and tricks so you can start using HTML5 in your technical communication projects right away.

Case studies demonstrate how two groups use Daisy, an open-source content management and publishing platform, to publish structured help for two Web products with very different business requirements. Both systems were rolled out with short lead times and have reduced costs by supporting re-use, re-purposing, and translation management.