Quick Reference Guides: Short and Sweet Technical Documentation
Quick reference guides provide a friendly way for users to learn new products without burying themselves in a manual. With one page, users can find all they need to know.
He Said, She Said: Mergers, Acquisitions, and You
Mergers bring such overwhelming changes that often you are left grieving. We’ll provide two perspectives of the grieving process and ways to take advantages of the changes going on.
Documentation EU Regulations: Stay (or Get) Legal
Product documentation that fails to meet EU (and, in some cases, national) regulations creates serious liability. Ignorance is no excuse, and courts are clamping down. Includes a review and examples.
Technical Communicators and Research
This interactive session will explore the views technical communication professionals have on the characteristics of practically useful research. Three topics will be addressed: (a) factors that affect the practical usefulness of published studies, (b) an onsert to a practitioner-oriented research agenda, and (c) measures to facilitate practitioners to conduct and publish research.
Communicating What We Do, How We Do It, and Why it Takes Time and Money
This session discusses practical techniques for practitioners, business developers, UX managers, and others involved in IT design and development for “deconstructing the Magic” — that is, for explaining in a meaningful, clear, tactful, cogent, and impactful way what we do, how we do it, and why it takes time and costs money. We discuss messaging […]