Moving Documentation Upstream with Use Cases
How to apply case methodology and structured writing to get information developers involved earlier in the design process and to produce testable information products earlier in the development cycle.
Strategies for Successful eLearning Project Management
Successful project management is never easy. An eLearning project provides additional challenges due to the disciplines, personalities and technologies involved, maintaining client satisfaction, not succumbing to scope creep and the fact that it involves both a training and a software project,. This session provides practical, real-world examples, techniques, and resources that participants can instantly apply […]
Chinese Website Usability Study
This session presents the results of a usability study of an international hotel’s Chinese website. We show the results of heuristic evaluation and a usability test with bilingual English/Chinese speakers.
Managing SME contributions using TCS 2.0
Most of us need to work with MS Word content. Sometimes the ability to import files by reference into RoboHelp 8 gets overlooked. In this session you will learn to leverage the contributions of your SME’s without having to constantly produce Word files for editing. After covering the concepts and recommended workflows, you will learn […]
Social Networking: Improving Effectiveness and Demonstrating Strategic Value
Do you twitter? Got a TWiki? Does it matter for managers? Discuss how technical communication leaders can apply social networking technologies to improve internal processes as well as formal products.