2011 STC Technical Communication Summit

May
01

From Cancer to Bankruptcy

Performing in-home ethnographic interviews is especially personal for User Experience Designers. But when the research is based on a person’s personal health or finances, it gets taken to a whole new level.

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May
01

Smart content: IBM’s next generation information experience

Come see the new next-generation user experience with information that years of investment in DITA, metadata, and rigorous information architecture are allowing the IBM corporate strategy team to deliver. Well do a show-and-tell, discuss architectural and user experience issues, and share ideas that you can apply in your domain.

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May
01

Localizing Images: Cultural Aspects and Visual Metaphors

When we think localization, we usually think of text and screenshots. However, translating images, keeping in mind the cultural ethos of the target audience, is crucial too, especially for marketing-oriented content and websites. In this session, we will look at the cultural aspects that must be considered while localizing images.

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May
01

Radically Open Documentation

What’s it like to not just allow community contributions to your documentation, but depend on them? What if literally anybody could edit the docs and see your work as you write? Mozilla doc team members share their experiences working with radically open documentation for end-users and developers.

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May
01

Make It Snappy-Web-Based Reference Guides

So many companies create training and then wonder why it doesn’t stick. One reason is that the Web has changed how we acquire information. We expect it faster and training is no exception. “Make It Snappy” demonstrates simple principles professionals can follow to create fast, on-demand Web-based Quick Reference Guides

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