2011 STC Technical Communication Summit

What’s it like to not just allow community contributions to your documentation, but depend on them? What if literally anybody could edit the docs and see your work as you write? Mozilla doc team members share their experiences working with radically open documentation for end-users and developers.

So many companies create training and then wonder why it doesn’t stick. One reason is that the Web has changed how we acquire information. We expect it faster and training is no exception. “Make It Snappy” demonstrates simple principles professionals can follow to create fast, on-demand Web-based Quick Reference Guides

The content lifecycle is at the core of the content strategy. Managing the content lifecycle is the implementation of a strategy, and a successful implementation means managing all of the components of the lifecycle. See how a content lifecycle applies in a variety of circumstances.

Surveys: so easy to do, so hard to do well. If you want to get the most out of your next survey, come to this presentation for tips on questions, the process of the survey, incentives and most of all: testing.

The words DITA and Specialization are often linked-but is specialization really required in order to use DITA? What is it, and when is it really a good idea? We will go over the basics and then discuss the process IBM uses when deciding when to specialize.