This presentation describes how the presenter’s team developed a proof-of-concept DITA publishing system using existing tools (Structured FrameMaker 8 and inexpensive plug-ins) and without a CMS or a dedicated DITA resource. The presenter’s company uses the system to produce several 140-page user manuals, some in 10 languages, and to save a substantial amount in translation […]
Demonstrate your impact on your customers and business! Make better design decisions! Discuss and learn to define metrics, evaluate, and articulate the value of your strategic architecture and content initiatives.
Content strategy is a hot topic right now. The rise in corporate awareness of the value of content represents a great opportunity for technical writers to leverage their skills and experience. This session will help you position yourself to take advantage of that opportunity.
In planning for our transformation, Cisco Technical Communications is building an infrastructure of process management and governance to enable content-driven evolution for engaging user experience. Web Analytics and related customer data empower process management changes. Social networking tools and a collaborative content consumption paradigm form the driving factors for user experience.