Content Operations for TechComm



Online Courses

Content Operations for TechComm

Asynchronous Workshop

16 August to 9 September 2021

         REGISTRATION CLOSES ON 12 August 2021

THIS IS A TWO SESSION ASYNCHRONOUS WORKSHOP. The link to the recording for each session will be emailed on 16 August and 30 August. Each session is approximately 3 hours. Students may view the recording at a time convenient for them.  Homework assignments are due by 9:00 AM EDT on 23 August  and 6 September. There will be two live sessions when the instructor will review the homework assignments, and for students to ask questions  in real time. These sessions will be 26 August and 9 September at 1:00 PM EDT. 


Technical communicators are being asked to do more with their content, and respond to more complex business demands. Content production is expected to run like a well-oiled machine. With the adoption of new channels, there is a risk of fragmenting content into an increasing number of silos, making content maintenance a nightmare. How do we climb out of our old process ruts to make our lives easier and deliver content to meet business needs? This workshop provides a set of assessment tools to helps participants assess their own situations and find an operational model that will work for them.

Objectives: Attendees will learn about the principles of content operations, the benefits of a better operational model, and the key aspects of being able to deliver content to multiple outputs.

Intended Audience:  Senior techcomm practitioners, techcomm managers, or stakeholders outside of techcomm whose responsibilities include the optimization of content processes.

Prerequisites: Experience setting up processes within a technical content environment, and knowledge of, or exposure to, a range of software applications used for techcomm.

Session 1: Introduction to operatonal models

Session 2: Application of principles within a techcomm context

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