Soft Skills for Technical Communicators

INSTRUCTORS:

Michael Harvey
Senior UX Writer, DigiCert

Categories

Online Courses

Soft Skills for Technical Communicators

Tuesdays, 21 February to 21 March 2023; 4:30 to 5:30 PM ET

Registration closes on 17 February 2023

Use the soft skills of listening, negotiating, persuading, and presenting to be more effective at work. This course provides specific, practical tips for how to develop these critical skills. Ordinarily, we use soft skills during face to face interaction. The pandemic curtailed and often removed opportunities for that. This course explains how you can use them in a post-pandemic work environment.

Objectives

During this course, attendees will learn how to:

  • Understand what soft skills are and why they are important
  • Learn about the key soft skills for technical communicators
  • Practice using these soft skills

For current CPTC certificants: This course provides 6 CEUs for recertification, in the Visual Communication and Project Planning area.

Session titles

  • What are soft skills? Why are they important? 
  • High-level review of the key soft skills for technical communicators: listening, negotiating, persuading, and presenting
  • What’s the difference between how soft skills were practiced before the pandemic and how you can practice them now?
  • Deep dive into listening, which serves as a foundation for the other three skills
  • Specific behaviors to practice for better listening
  • Breakout sessions
  • Deep dive into this negotiating. Negotiating, unlike persuading, implies that you want to steer towards a mutually satisfying outcome.
  • How to determine what you want and what the other person wants
  • Never splitting the difference
  • Breakout sessions
  • Deep dive into this skill. Persuading, unlike negotiating, implies that you want a specific outcome that you want to steer the other person towards.
  • Explore ways to persuade without bulldozing
  • Breakout sessions
  • Deep dive into this skill
  • Understanding your audience
  • How to effectively present information verbally 
  • How to effectively shape information visually
  • Wrap up – how to pull it all together

Have an Online Course Question?