Remote User Research Methods

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Remote User Research Methods

Tuesday and Thursdays, 11 January to 24 February 2022 at 8:00 to 9:00 PM Eastern Time (GMT-5)

This course will introduce attendees to nine remote user research methods: heuristic evaluations, cognitive walkthroughs, card sorting, surveys, interviews, focus groups, unmoderated user testing, moderated user testing, and eye tracking – all with emphasis on collecting data remotely. Attendees will learn each method, pros/cons, uses, limitations, and best practices through readings, examples, practice exercises, and mock scenarios (or with their employer’s approval, actual products at the attendee’s workplace).

This class will meet live Tuesday and Thursday evenings for 1 hour via Zoom from 8-9 PM Eastern time / 5-6 PM Pacific time, and then online asynchronously in a learning management system.

Objectives

  • Learn introductory concepts of user/UX research, with focus on remote methods and applications
  • Survey several remote tools for user/UX research (we will use free or trial versions: Screencast-o-matic, Zoom, GotoMeeting, Optimal Workshop, Qualtrics, UserZoom, UserTesting, GazeRecorder, GazePointer, to name a few)
  • Examine and develop remote user research protocols and test plans for mock or real scenarios/products
  • Execute/Conduct remote user research protocols and user tests for mock or real scenarios/products
  • Analyze data findings from remote user research conducted in the course

Intended Audience

Practitioners and academics new to user research methods (entry-level UX researchers and novices to user research methods and remote approaches).

Week 1: Remote User Research and Card Sorting

Week 2:  Heuristic Evaluations & Cognitive Walkthroughs

Week 3:   Surveys & Interviews

Week 4:  Focus Groups

Week 5:  Unmoderated User Tests

Week 6:  Moderated User Tests

Week 7:  Eye Tracking

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