May 1, 2013 - 2:00 PM
May 1, 2013 - 3:00 PM
Address9401 Lee Highway, Suite 300, Fairfax, VA 22030 View map
This presentation explores how “meaning” works in technical communication, why it fails, and how you can create meaningful documentation. Drawing on the cognitive psychology of mental models and user experience design, Kai shows with examples why minimalism works but FAQs don't, and how to write for users without irritating them.