September 17, 2014 - 2:00 PM
Address9401 Lee Highway, Suite 300, Fairfax, VA 22030 View map
Participants will look at scenarios in Health and Wellness, Law and Justice, and Education; consider what causes the expert-novice gap; and think about how to close the gap.
With improved communications and interactions between the expert and the novice, problematic outcomes can be transformed into favorable, positive ones in every realm of human endeavor for the good of all.
This webinar will cover:
- The need to close the chasm between the expert and the novice when communicating, because so much can go awry and consequences may mean life or death
- Characteristics of the expert and the novice that help explain the chasm—to the detriment of effective decision-making, problem-solving, and positive outcomes
- Tools from technical communicators and others for closing the expert-novice chasm
- Next steps toward forging better outcomes