Anticipating the Reader’s Response: Straightforward Communication with Kindness

Speakers

Elise Green
Ph.D. Candidate, Old Dominion University

Start

April 15, 2020 - 1:00 PM

End

April 15, 2020 - 2:00 PM

Anticipating the Reader’s Response: Straightforward Communication with Kindness

As technical communicators, we have to deliver messages that range anywhere from good news to bad news to persuasive calls-to-action. Our readers are real people, who appreciate a direct voice and clarity, but they also appreciate cordiality. Thus, composing these messages can be challenging, as there’s much a writer has to negotiate in a rather limited space. How, then, do we maintain objectivity while building goodwill with our audience?

This webinar will focus on the following skills:

  • Assess the reader’s likely reaction to your message
  • Plan direct, orderly, and favorable answers to inquiries
  • Write negative announcements that maintain goodwill
  • Develop skillful persuasive requests that use convincing reasoning and request action

ABOUT THE PRESENTER

Elise Green, a trained compositionist and rhetorician, has served as a Lecturer of English at Longwood University since 2014, where she is also the Director of First-Year Composition. She has taught courses in basic, first-year, and advanced composition, visual rhetoric and document design, and professional writing theory and practice. Professor Green regularly facilitates workshops and presents at national and regional conferences, such as the Conference on College Composition and Communication, Virginia Association of Teachers of English Conference, and Longwood’s annual Summer Literacy Institute. She specializes in composition pedagogy and has served as a consultant for k-12, disciplinary, and professional writing contexts.

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