October 16, 2019 - 2:00 PM
October 16, 2019 - 3:00 PM
Content Mayhem: A Case Study of Theory, Technology, and Continual Content Improvement
Join Lisa Pietrangeli from 36Software and Charlene Haykel from LanguageLine Solutions through an actual Case Study that merged their companies’ services and technology to solve a client's content mayhem. We will start from the beginning – current state analysis – and take you through to the successful end-game. You will see how and where to begin, how to plan your content improvements, and how to define content success.
Is improving content quality, efficiency, reuse opportunities, and processes easy? No, of course it’s not. However, it IS very important and totally doable. When done with proper analysis and planning, you’ll see that there are very real short-term, longterm, and on-going benefits to the process.
Our case study will demonstrate the challenges, process, and solution for how we were able to reduce the amount of content and documents being used while also implementing an easy-to-use content reuse and management solution.
Handouts will be available upon request.
*Attendee information will be shared with the presenter upon completion of the webinar. To opt-out, email firstname.lastname@example.org.
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
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Registered attendees will receive the GoTo Webinar instructions three (3) hours before the webinar begins.
Registered attendees will receive the GoTo Meeting instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access GoTo Webinar or GoTo Meeting, STC's online meeting space. Check system requirements for GoTo Webinar and GoTo Meeting prior to joining. GoTo Webinar and GoTo Meeting are a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
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I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.
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